topic Re: Setting up 2.4GHz client for devices that require this signal in RUCKUS Support for Lennar Homes

Setting up 2.4GHz client for devices that require this signal

jredding2308 — Wed, 29 Nov 2023 03:14:43 GMT

I recently installed a Hitron router from Mediacom to my Ruckus ICX 7150-C12P Switch Mesh System and I believe the switch is only sending out a 5ghz signal?? Not sure, as I am not technical? I only have one choice for network, not a 5ghz and 2.4ghz. I want to connect devices like Schlage Lock, Honeywell thermostat, Blink Cameras and Sync module, etc. In particular the Blink system, as it will only work on 2.4ghz. Again, I am NOT computer tech savvy and this is driving me crazy! I cannot figure it out!

Re: Setting up 2.4GHz client for devices that require this signal

Jayavidhya — Wed, 29 Nov 2023 12:51:28 GMT

Hi @jredding2308

Greetings of the day,

Thanks for the detailed description.

For further troubleshooting steps please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Setting up 2.4GHz client for devices that require this signal

jredding2308 — Wed, 29 Nov 2023 13:13:59 GMT

First R510 pic is the one in our finished basement, the second is upstairs on main level.

Re: Setting up 2.4GHz client for devices that require this signal

Jayavidhya — Wed, 29 Nov 2023 14:05:21 GMT

Hi @jredding2308

Based on the images you have shared it seems like the light status on the switch and the access points are in normal state. Please let us know whether you have any internet issues or not.

Also to connect to 5Ghz please connect any of your devices to 5g network and check whether it is working or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Setting up 2.4GHz client for devices that require this signal

jredding2308 — Wed, 29 Nov 2023 14:26:30 GMT

Hello - All my 5ghz devices connect automatically. It's the 2.4ghz required devices that are giving me problems. I do not have separate 5ghz and 2.4ghz networks set up to choose from when connecting to the Ruckus Mesh Network? That is what I would like to do, as I was able to do this on my older non-Ruckus network. As you can see in the pic, I only have one choice - Livin Fore Shore. My old system choices were Livin4Shore 2.4ghz and Livin4Shore 5ghz.

Re: Setting up 2.4GHz client for devices that require this signal

jredding2308 — Wed, 29 Nov 2023 14:50:03 GMT

I also have no access to Ruckus Unleashed App on my IOS device? Keeps telling my that I am not connected to the Unleashed Network and wants me to go to Settings, but I don't see anything wrong in the settings to change?

Re: Setting up 2.4GHz client for devices that require this signal

Jayavidhya — Wed, 29 Nov 2023 15:41:07 GMT

Hi @jredding2308

Thanks for the information provided.

For further troubleshooting steps, please try to login into your unleashed system on a web browser using the Master AP IP address as mentioned below.

Please let us know whether you could login to your unleashed system through web browser or not.

Best regards,

Jayavidhya

Lennar Home Community

Re: Setting up 2.4GHz client for devices that require this signal

jredding2308 — Wed, 29 Nov 2023 15:50:25 GMT

I cannot read what the ip address is very well? Is it 192.168.0.4? If so, that does not take me to the Unleashed log in page?

Re: Setting up 2.4GHz client for devices that require this signal

Jayavidhya — Wed, 29 Nov 2023 17:22:35 GMT

Hi @jredding2308

Please share the screenshot of the image you are getting while scanning the IP address of the devices.

Best regards,

Jayavidhya

Lennar Home Community

Re: Setting up 2.4GHz client for devices that require this signal

jredding2308 — Wed, 29 Nov 2023 17:36:01 GMT

Using http://192.168.0.4/

Re: Setting up 2.4GHz client for devices that require this signal

Jayavidhya — Wed, 29 Nov 2023 18:26:39 GMT

Hi @jredding2308

Thanks for your response.

Please try to login to the unleashed system on a web browser using the below link "unleashed.ruckuswireless.com" and check whether you could log in to the unleashed system or not.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Setting up 2.4GHz client for devices that require this signal

jredding2308 — Tue, 05 Dec 2023 18:15:58 GMT

Sorry, I was away from the home for a few days. Back now and I was able to access the Unleased site from my PC. Still cannot thru iOS device...still telling me I am not connected to the Unleashed Network. Go to Settings. I am accessing through the login destination. "unleashed.ruckuswireless.com"; and using the same login credentials as on the PC.

Re: Setting up 2.4GHz client for devices that require this signal

Imran_ruckus — Tue, 05 Dec 2023 18:49:30 GMT

Hi @jredding2308

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

This could be a issue due to a older version of the Unleashed Access Points.

Could you please login to your Unleashed system on a web browser using the Master AP IP Address or ‘unleashed.ruckuswireless.com’? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshots for more information on how to know your Unleashed Access Points version details.

Please check, help us with the above-requested information, share and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Setting up 2.4GHz client for devices that require this signal

jredding2308 — Tue, 05 Dec 2023 19:14:43 GMT

My screenshot looks completely different from yours. I do not even have a version noted, nor do I show any of the info that yours does??

Re: Setting up 2.4GHz client for devices that require this signal

Imran_ruckus — Tue, 05 Dec 2023 19:31:41 GMT

hi @jredding2308

Thank you for the response.

As I can see from the screenshot you shared, there are no information.

Could you please try to browse the Unleashed using Mozilla Firefox web browser and see if you can see these details?

Please check and confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Setting up 2.4GHz client for devices that require this signal

jredding2308 — Wed, 06 Dec 2023 01:46:21 GMT

Hello - Ok, here is what my Version is 200.13.6.1.319. Please advise...

Re: Setting up 2.4GHz client for devices that require this signal

Imran_ruckus — Wed, 06 Dec 2023 12:48:31 GMT

Hi @jredding2308

Greetings!!!

Thank you for the response and for sharing the requested information.

As you mentioned, your Unleashed Access Points are on an old version 200.13.6.1.319. This may be the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and the link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software/3721-ruckus-unleashed-ap-200-14-ga-refresh-2-software-for-r510

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Setting up 2.4GHz client for devices that require this signal

jredding2308 — Wed, 06 Dec 2023 14:11:46 GMT

The upgrade worked and my Unleashed iOS app is operational!

Re: Setting up 2.4GHz client for devices that require this signal

Imran_ruckus — Wed, 06 Dec 2023 14:15:11 GMT

Hi @jredding2308

Thank you for the response.

Great!!! Good to know that you have upgraded the APs and now you can log into the Unleashed application.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Did I answer your query? If yes, hit the Kudos buttons and also accept the troubleshooting answers Accepted solution.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.