topic Ruckus ICX7150-C12P No power… dead? in RUCKUS Support for Lennar Homes

Ruckus ICX7150-C12P No power… dead?

T_nguyen916 — Wed, 29 Nov 2023 02:40:28 GMT

Hello,

I am having issues with my Ruckus ICX7150-C12P. It appears it is completely dead. When I plug the power cord back on, the lights blinks once and then it shuts off. Is there any warranty I’m eligible for on my Ruckus ICX7150-C12P? Thanks!

Re: Ruckus ICX7150-C12P No power… dead?

Imran_ruckus — Wed, 29 Nov 2023 13:09:18 GMT

Hi @T_nguyen916

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with the RUCKUS ICX-7150-C12P Switch has no power.

Please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and a Working power outlet. Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150-C12P No power… dead?

T_nguyen916 — Thu, 30 Nov 2023 00:22:37 GMT

Hello,

I uploaded the pictures and video per your recommendations. Please let me know if I need to do anything else and what are the next steps moving forward. Thank you for your assistance!

Re: Ruckus ICX7150-C12P No power… dead?

Imran_ruckus — Thu, 30 Nov 2023 13:40:10 GMT

Hi @T_nguyen916

Greetings of the day!!!

Thank you for sharing the requested PICTURES and VIDEO.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not powering up, and when plugged in, it flashes an amber light and then goes dark. And you confirm that the Switch is plugged into a well-known outlet/power source. However, the failure persists. This unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided below:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your query? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.