topic No lights on access points in RUCKUS Support for Lennar Homes

No lights on access points

ajbsbyellow — Mon, 27 Nov 2023 18:47:33 GMT

Recently I noticed the two access points in my home no longer have lights. The actual ruckus device is plugged in to the router and has lights. I have restarted my router as well as restarted the ruckus and it does not appear to be broadcasting wifi (no access to device at IP address 192.168. 0.1). I ran through Putty and got some message similar to: "ruckus forced all devices on port 0." After that, I am unclear about the fix.

I see other posts that might have similar issues but the responses are not clear or do not clearly walk through exactly what I am supposed to do to fix this. Please advise. Thank you.

Re: No lights on access points

Jayavidhya — Mon, 27 Nov 2023 19:52:55 GMT

Hi @ajbsbyellow

Greetings of the day,

Thanks for the detailed description,

For further troubleshooting steps, please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No lights on access points

ajbsbyellow — Mon, 27 Nov 2023 20:08:15 GMT

Thank you for the response. In regard to the two access points (R510 LED lights) no lights are on. In regard to the Ruckus LED lights only numbers 4 (Member ID Status mode), 7 (System Status LED), and 16 (Power status LED) have green lights on. All are solid lights, none are blinking. There is also one ethernet port that has a solid green light but it does not have anything plugged into it. All ports with ethernet cables plugged into them do not have any lights on.

Thank you.

Re: No lights on access points

Jayavidhya — Mon, 27 Nov 2023 20:51:31 GMT

Hi @ajbsbyellow

To check the cable connections of the devices please upload the image of the switch and the access points as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: No lights on access points

ajbsbyellow — Tue, 28 Nov 2023 05:24:23 GMT

Access point #1 with no lights.

Access point #2 with no lights

View #1 of the ruckus plugs.

View #2 of the ruckus plugs and lights.

It is difficult to get better photos because the ruckus is attached to an electronics closet and I am unable to remove it or move it. If there are different photos needed, please let me know.

Thank you.

Re: No lights on access points

rjjiw111 — Tue, 28 Nov 2023 05:49:28 GMT

I am having the exact same issue and so are other people on this forum.

Re: No lights on access points

Jayavidhya — Tue, 28 Nov 2023 13:39:43 GMT

Hi @ajbsbyellow

Thanks for the information,

Based on the information you have shared it seems like the SYST and PWR lights are steady green, which means the lights are in a normal state. As the switch is in the normal state please try to take console access to the switch to check whether the switch is able to transfer power to PoE devices.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community