topic Re: Gamin causing my ethernet connection to drop for a few minutes at a time in RUCKUS Support for Lennar Homes

Gamin causing my ethernet connection to drop for a few minutes at a time

frankcaccio — Fri, 24 Nov 2023 23:08:30 GMT

I have tried everything on my PC as far as troubleshooting my issue. My ethernet will drop connection when I am gaming. it can happen quickly, or after an hour, but it seems to always happen at some point. My ruckus gives me my ethernet connections in all of my rooms. Wifi seems to have no issues, and my other pc that is connected via ethernet has no issues, so i think i have narrowed it down to when I am specifically gaming. It doesnt matter what game it is. On my pc i've reset network settings, toggled power management, reloaded windows, bought a new motherboard, even used a usb ethernet dongle, and nothing has remedied the issue. It seems to be based purely on the dataload from gaming. I have gigabit fiber internet through brightspeed (centurylink). I am wondering if there are any settings I can adjusts on the ruckus that might be causing this issue. I am not an expert by any means but i have been searching for a solution for a while now.

Re: Gamin causing my ethernet connection to drop for a few minutes at a time

Chandini — Sun, 26 Nov 2023 15:40:15 GMT

Hi Frankcaccio

Thank you for reaching us.

Could you please let us know about the switch model you are using ?
Could you please let us know if you are from Lennar Homes ?

Could you please help us with the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to All the above queries or let us know if you have any queries in this regard.

Thanks

Re: Gamin causing my ethernet connection to drop for a few minutes at a time

Imran_ruckus — Mon, 27 Nov 2023 17:04:26 GMT

Hi @frankcaccio

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working with an Intermittent Internet connection via ethernet from RUCKUS Switch.

Could you please help us with the queries and PICTURES requested in the previous post to assist you further?

Please let me know if you have any queries or concerns.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.