topic Re: Access Points no longer working. in RUCKUS Support for Lennar Homes

Access Points no longer working.

ah07 — Sat, 25 Nov 2023 21:40:24 GMT

Hello,

I need some help troubleshooting my access points that are no longer working. Wifi has become slow and in some places throughout the house non existent.

Product Name: 12-PRT POE+ COMP 2X1G SFP+

Product Family: ICX Switches

Product Code Part: C12P

Re: Access Points no longer working.

ah07 — Sat, 25 Nov 2023 21:45:23 GMT

My connections

Re: Access Points no longer working.

ah07 — Sat, 25 Nov 2023 21:47:58 GMT

These are the access points. When they are working the AIR and CTL lights are flashing green.

Re: Access Points no longer working.

Imran_ruckus — Mon, 27 Nov 2023 15:32:56 GMT

Hi @ah07

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working with an Intermittent Internet connection via RUCKUS Access Points.

As per the light status of the RUCKUS ICX-7150-C12P Switch and R510 Access Points, they seem in a normal state.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points no longer working.

ah07 — Tue, 28 Nov 2023 17:24:23 GMT

Hello,

Thank you for the reply...

"As per the light status of the RUCKUS ICX-7150-C12P Switch and R510 Access Points, they seem in a normal state." They are not in a normal state.

1. This is the IP information. It showed two.

Both of them, when entered into the web showed a log in page. I'm not sure what the login information is as I have not set up this account.

Please advise on how to proceed.

Thank you,

Angela

Re: Access Points no longer working.

Imran_ruckus — Tue, 28 Nov 2023 17:49:45 GMT

Hi @ah07

Greetings!!!

Thank you for the response and the information you shared.

Could you please share a Full screenshot of the IP scan results?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points no longer working.

ah07 — Tue, 28 Nov 2023 18:00:23 GMT

Hi there 🙂

I jumped a few steps.

So I was able to get this far...

I was following another thread. I had to connect via cable access as the IP step wasn't working. But this step in Putty is showing Primary so I am unable to continue with the information from the other thread.

What would be my next step from here?

Thank you,

Angela

Re: Access Points no longer working.

Imran_ruckus — Tue, 28 Nov 2023 18:10:08 GMT

Hi @ah07

Thank you for the response and the information you share.

As I can see from the screenshot you shared, your Switch is on an older 08080d non-UFI version, We suggest you upgrading the Switch to a latest stable version.

Please follow the below steps explaining the Upgrade process.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08080d (your current version)>>8080f>>8095g

(PLEASE NOTE: IGNORE 8095h and use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI/Console, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points no longer working.

Imran_ruckus — Tue, 28 Nov 2023 18:17:58 GMT

Hi @ah07

Please follow the Upgrade process as explained in my previous post and let me know if you stuck at any point or if have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points no longer working.

ah07 — Tue, 28 Nov 2023 20:10:56 GMT

Hello,

I am trying to upgrade via option 2. However when I try to connect via Putty I keep getting this. I've tried both SSH and Telnet. I cannot connect.

What would be the next steps?

Thank you,

Angela

Re: Access Points no longer working.

Imran_ruckus — Tue, 28 Nov 2023 20:27:48 GMT

Hi @ah07

Greetings!!!

Thank you for the response and the update.

Could you please let me know if you are getting the same error for both SSH and Telnet? Do you see SSH asking for a username/password?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points no longer working.

ah07 — Tue, 28 Nov 2023 20:29:19 GMT

Like I said I tried both SSH and Telnet. I got the same error for both. I do not see SSH asking for a username or password.

Re: Access Points no longer working.

Imran_ruckus — Tue, 28 Nov 2023 20:32:56 GMT

Hi @ah07

Greetings!!!

Thank you for the response and the information you shared.

Could you please confirm if you are using the correct Switch IP Address?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. Please try to login.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless or Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please try to login if you see above dashboard and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points no longer working.

ah07 — Tue, 28 Nov 2023 20:39:20 GMT

I do have the correct IP address

Trying to connect with the correct IP address via Putty, this is SSH

This is what I get in Putty with Telnet

And when I entered "enable"

Not sure where to go from here since its not the username and password option

Re: Access Points no longer working.

Imran_ruckus — Tue, 28 Nov 2023 20:45:23 GMT

Hi @ah07

Thank you for the response and the information you shared.

As I can see you are able to access CLI using Telnet. Please proceed with Upgrading your Switch as explained in my upgrade post. Please note Telnet will not ask for username/password.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points no longer working.

ah07 — Tue, 28 Nov 2023 21:20:45 GMT

*phew* Ok! I was able to get this going but now I'm stuck

When I completed "boot system flash primary" I got the above error and now I'm disconnected.

What are my next steps?

Thank you

Re: Access Points no longer working.

ah07 — Tue, 28 Nov 2023 21:40:19 GMT

This is the full screen...

Re: Access Points no longer working.

ah07 — Tue, 28 Nov 2023 22:34:10 GMT

Also! I tried to update via Option 1 but I do not have a large enough flash drive. I then tried option 3 but the files that are being downloaded for the update are completely different from option 1 and 2. Which means the commands are different. There is no boot command in option 3, but there is for option 1 and 2.It looks like option 3 is updating with this file 08090k. Where as option 1 and 2 are updating with these files 8095h and 8080f. So which one is correct?

Re: Access Points no longer working.

Imran_ruckus — Wed, 29 Nov 2023 12:55:31 GMT

Hi @ah07

Greetings!!!

Thank you for the response and the update.

I see from the screenshot Primary partition on the Switch has been upgraded to the suggested version. Please enter ‘y’ (refer to the below screenshot) to reboot the primary partition and once it comes online enter the next commands mentioned below.

Please Enter the below commands after primary reboots:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points no longer working.

ah07 — Wed, 29 Nov 2023 14:07:52 GMT

I can no longer hit "Y". When I got to this point the program froze and I got an error and could not move forward. (See post from 11-28-2023 01:20 PM for the picture). How can I get the primary to reboot?

Thank you