New lennar home owner

adenloyan — Sun, 26 Nov 2023 17:47:39 GMT

Hi My name is Aden Loyan. We just purchased a lennar home that was built in 2021. We need help transfer Ruckus wifi extender from the previous owner. Please give me a call 614-843-6681, email: Adenhurre@gmail.com. Thank you.

My Device Serial Number is: FEK3820R2D3

Re: New lennar home owner

Imran_ruckus — Mon, 27 Nov 2023 15:11:19 GMT

Hi @adenloyan

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up the RUCKUS devices.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or email or remote session. We will be exclusively supporting customers via this community forum support model only.

You can reconfigure the RUCKUS Wi-Fi configuration as per your requirements.

Could you please let us know the answers to the below queries to assist you with the same?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Re: New lennar home owner in RUCKUS Support for Lennar Homes

New lennar home owner

Re: New lennar home owner