topic Re: AP R510 stuck in red power light, won't boot further and switch in account is in pending status in RUCKUS Support for Lennar Homes

AP R510 stuck in red power light, won't boot further and switch in account is in pending status

Bhirani110 — Thu, 23 Nov 2023 02:37:03 GMT

My AP in not booting further then red power light. tried reset multiple times with no luck. Reseted other AP to try to see if non-functional AP would boot further. but no luck. won't let me login to unleash app saying that I am not connected to unleash network. tried to plug non-functional AP into different ethernet port on switch with no luck. everything on forum is tried already. same issue happened last year but just powering on and off worked last year with no luck this year. My switch is in pending to join mode for some reason. has issue with switch few couple years back when replacement was sent. it is currently unmanaged switch. Kindly help ASAP.

Re: AP R510 stuck in red power light, won't boot further and switch in account is in pending status

Jayavidhya — Thu, 23 Nov 2023 13:18:42 GMT

Hi @Bhirani110

Greetings of the day,

Thanks for the detailed description of the issue.

For further troubleshooting steps please share the image of the switch and the access points showing the LED status and the cable connections as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also please try to unplug the ethernet cable of the access points from the switch which blinks red light and try to plug into one of the 12 ports of the switch as mentioned below. After plugging to the switch please check the LED status of the AP.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: AP R510 stuck in red power light, won't boot further and switch in account is in pending status

Bhirani110 — Thu, 23 Nov 2023 18:18:29 GMT

Please find the images below.

Re: AP R510 stuck in red power light, won't boot further and switch in account is in pending status

Jayavidhya — Thu, 23 Nov 2023 19:22:18 GMT

Hi @Bhirani110

Thanks for the images.

Please let us know whether you have tried disconnecting the ethernet cable from the switch coming from the Access Points blinking red. If not please try the step and let us know the LED status of the Access Point.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: AP R510 stuck in red power light, won't boot further and switch in account is in pending status

Bhirani110 — Thu, 23 Nov 2023 23:44:09 GMT

Yes, I have done it several times including resetting both APs with paper clip by taking it off of ceiling. No change in status. Same problem happened earlier year where only powering on and off worked to get AP functional. If the only solution is to replace AP, then can we please do it ASAP as I have upcoming travel and need it prior to that?

Re: AP R510 stuck in red power light, won't boot further and switch in account is in pending status

Bhirani110 — Fri, 24 Nov 2023 02:09:31 GMT

@Jayavidhya

can we please expedite this? My switch is in pending connection mode asking for user name/password. Please help ASAP.

Re: AP R510 stuck in red power light, won't boot further and switch in account is in pending status

Jayavidhya — Fri, 24 Nov 2023 13:00:58 GMT

Hi @Bhirani110

Thanks for your response.

Please try to connect the AP only with the 12VDC Adapter. Once you are done with the step please try to perform the factory reset process again as mentioned in the below link.

https://www.youtube.com/watch?v=vFD_ByQWGH0&t=42s

If the above mentioned step doesn't work then we will proceed with the RMA process.

Please try the steps mentioned above and let us know the result.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: AP R510 stuck in red power light, won't boot further and switch in account is in pending status

Bhirani110 — Mon, 27 Nov 2023 03:48:50 GMT

@Jayavidhya

Thank you.

I tried the step to connect only 12v adapter and tried resetting per video instructions but no luck, no change in power light status. It continues to be red.

Can we please initiate replacement with expedite shipping to get as fast as possible?

kindly let me know ASAP please. Thank you.

Re: AP R510 stuck in red power light, won't boot further and switch in account is in pending status

Jayavidhya — Mon, 27 Nov 2023 13:31:12 GMT

Hi @Bhirani110

Thanks for the response.

Based on the troubleshooting done, even after performing factory reset of access points, also after changing the power adapter, the issue exists. This unit should be RMA (return merchandise authorization) in simple words replace it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL) and paste it into the chat to start unit replacement.

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: AP R510 stuck in red power light, won't boot further and switch in account is in pending status

Bhirani110 — Mon, 27 Nov 2023 14:21:46 GMT

@Jayavidhya

Thank you. Can you assist me in expedite shipping process please? Case was created by automated chat system. I provided all information it required. Anyway to expedite it?

Re: AP R510 stuck in red power light, won't boot further and switch in account is in pending status

Jayavidhya — Mon, 27 Nov 2023 15:39:25 GMT

Hi @Bhirani110

As you have already contacted the RMA team they will help you out on further process. If you had any delay in the shipping process please let us know.

Best regards,

Jayavidhya

Lennar Home Community