topic Re: AP keeps Restarting in RUCKUS Support for Lennar Homes

AP keeps Restarting

SamSiva — Fri, 17 Nov 2023 10:56:15 GMT

I have five R510 APs in my network. One AP keeps rebooting and tries to become the 'master', causing network interruptions.

AP Model: R510

Version: 200.14.6.1.203

Network names: Home-12 and Home-12-D

The following entries are in the log. Any help would be greatly appreciated.

Lost contact with AP[AP - Pink Room@54:ec:2f:14:eb:f0]
2023/11/17 04:08:01
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [78] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 04:02:28
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [77] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 03:24:37
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [87] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 03:08:53
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [123] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:52:34
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [185] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:43:35
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [76] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:33:58
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [98] s and last disconnected reason [AP Restart : application reboot]
2023/11/17 02:31:37
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [233] s and last disconnected reason [Heartbeat Loss]
2023/11/17 01:27:41
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [121] s and last disconnected reason [AP Restart : application reboot]
023/11/16 20:32:44
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [184] s and last disconnected reason [AP Restart : application reboot]
2023/11/16 20:01:14
High
A new SSID-spoofing Rogue[54:ec:2f:54:eb:fc] with SSID[Home-12-D] is first detected by AP[AP - Living@ec:58:ea:08:ec:a0]
2023/11/16 20:01:14
High
A new SSID-spoofing Rogue[54:ec:2f:14:eb:fc] with SSID[Home-12] is first detected by AP[AP - Living@ec:58:ea:08:ec:a0]
2023/11/16 20:00:15
High
A new SSID-spoofing Rogue[54:ec:2f:14:eb:f8] with SSID[Home-12-D] is first detected by AP[AP - Dining@b4:79:c8:2d:f9:00]
2023/11/16 19:51:10
High
AP[AP - Pink Room@54:ec:2f:14:eb:f0] joins with uptime [79] s and last disconnected reason [AP Restart : application reboot]
2023/11/16 19:36:24
High
Radio [5G] of AP[AP - Pink Room@54:ec:2f:14:eb:f0] is OFF
2023/11/16 19:36:24
High
Radio [2.4G] of AP[AP - Pink Room@54:ec:2f:14:eb:f0] is OFF

Re: AP keeps Restarting

Sgatjens — Fri, 17 Nov 2023 15:24:37 GMT

Hi @SamSiva

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. When did you notice the problem?
3. How are the lights on the APs, green, amber, red, flashing, or static?

Regarding your issue:
Disconnect and reconnect the Access Point (AP) to any of the 12 switch ports. Verify if the AP synchronizes with other APs. If the problem persists, attempt to reboot the switch just once. If the issue persists after the reboot, consider performing a factory reset for the affected AP.

Reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

1. Remove power from the switch.

2. Press and hold the Reset button while applying power to the switch.

3. After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference: https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html
Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Please let me know if you have any queries in this regard.

Kind regards,

Sofia Gätjens

Re: AP keeps Restarting

SamSiva — Thu, 23 Nov 2023 17:01:22 GMT

I have tried all the recommended options, but I do not see any improvement. The AP in the Pink Room (AP - Pink Room) has a solid red power light. What is the next step here?

Re: AP keeps Restarting

Imran_ruckus — Thu, 23 Nov 2023 17:21:19 GMT

Hi @SamSiva

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the response and the information you shared.

As per the case description, I understand that one of your Access Points has a Red light.

Could you please unplug and plug the ethernet cables of the affected Access Point from the Switch port? You can plug it into any 1 in-12 ports as highlighted in the below screenshot.

Once you follow the above process check if the Access Point comes to a normal state.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: AP keeps Restarting

SamSiva — Thu, 23 Nov 2023 17:34:19 GMT

Thank you. I have already done this multiple times and have completed the reset process as recommended by the previous support representative.

Re: AP keeps Restarting

Imran_ruckus — Thu, 23 Nov 2023 17:43:02 GMT

Hi @SamSiva

Greetings!!!
Thank you for the response and the update.

Please make sure the follow the factory reset process as explained below.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

In your case, please unplug all the Access Points keeping only ONE affected access point connected to the Switch, and perform the factory reset process. Once done plug the unplugged APs back into the Switch ports.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.