topic Re: Switch and AP’s for ICX 7150-C12P on but no internet in RUCKUS Support for Lennar Homes

Switch and AP’s for ICX 7150-C12P on but no internet

Rzei — Thu, 16 Nov 2023 18:53:57 GMT

Lost internet connection and have read the forums but nothing resolves my issue. Everything is powered on correctly, can locate my network but can’t make the connection.

Re: Switch and AP’s for ICX 7150-C12P on but no internet

Imran_ruckus — Thu, 16 Nov 2023 19:15:56 GMT

Hi @Rzei

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with No Internet access.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch and AP’s for ICX 7150-C12P on but no internet

Rzei — Wed, 22 Nov 2023 09:28:24 GMT

Thank you. The issue has been resolved.

Re: Switch and AP’s for ICX 7150-C12P on but no internet

Imran_ruckus — Wed, 22 Nov 2023 15:00:56 GMT

Hi @Rzei

Greetings!!!

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your query? If yes, hit the Kudos button and also accept the answer as an Accepted solution.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.