topic Re: Power surge happen today and after that ruckus is not coming online in RUCKUS Support for Lennar Homes

Power surge happen today and after that ruckus is not coming online

Vasayasultan — Tue, 14 Nov 2023 03:28:05 GMT

How can we get help for icx 7150 to turn on

Re: Power surge happen today and after that ruckus is not coming online

Imran_ruckus — Tue, 14 Nov 2023 17:38:41 GMT

Hi @Vasayasultan

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power surge happen today and after that ruckus is not coming online

Vasayasultan — Wed, 15 Nov 2023 00:10:21 GMT

1. It was working since 2019

Yes there was a power outage

2.yes there is light on it like power is green and syst is amber

3.yes I have internet service in the house

4.access point are no light at all

Re: Power surge happen today and after that ruckus is not coming online

Imran_ruckus — Wed, 15 Nov 2023 15:18:57 GMT

Hi @Vasayasultan

Greetings!!!

Thank you for the detailed information you shared.

As you mentioned there are lights on the PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. This is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.

Please follow the below steps to fix this issue:

We will try to reset the Switch as described below VIDEO:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power surge happen today and after that ruckus is not coming online

Vasayasultan — Sat, 18 Nov 2023 15:01:06 GMT

Reset worked but after a lot tries.

So I don't have to update or any right?

Currently it's on version 08.0.90dT211

Both partion

Please reply

Re: Power surge happen today and after that ruckus is not coming online

Imran_ruckus — Mon, 20 Nov 2023 15:26:14 GMT

Hi @Vasayasultan

Greetings!!!

Thank you for the response and the information.

We suggest upgrading your Switch. The recommended stable version is 8095g (08.0.95g)

Please follow the below steps explaining the Upgrade process.

The Upgrade path would be: 08090d (your current version) >>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide and please IGNORE 8080f)

Your Upgrade folder should contain these 1 file shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

If you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power surge happen today and after that ruckus is not coming online

Vasayasultan — Tue, 21 Nov 2023 01:46:00 GMT

i upgrade with gui and now i cant log in to icx7150 switch.

i can log in to my network but switch is diconnected and ask user name and password

i tried my password as well as all other given by the example but no success

can you help

Re: Power surge happen today and after that ruckus is not coming online

Imran_ruckus — Tue, 21 Nov 2023 15:18:53 GMT

Hi @Vasayasultan

Greetings!!!
Thank you for the response and the details.

Could you please log into the CLI and the output of below mentioned commands?

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power surge happen today and after that ruckus is not coming online

Vasayasultan — Tue, 21 Nov 2023 18:37:27 GMT

HR COM3- PuTTY

ICX7150-C12 Switch>enable

No password has been assigned yet ...

ICX7150-C12 Switch#show version

UNIT 1: compiled on Feb 23 2021 at 00:00:27 labeled as SPS08090k

(29360128 bytes) from Primary SPs08090k.bin (UFI)

SW: Version 08.0.90kT211

Compressed Primary Boot Code size = 786944, version:10.1.18T225 (mnz10118)

Compiled on Mon Jul 13 08:53:29 2020

HW: Stackable ICX7150-C12-POE

UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module

Serial #:FEK3812R0JB

Software Package: BASE_SOFT PACKAGE

Current License: 2X10GR

P-ASIC : type B160, rev 11 chi BCM56160 BO

UNIT 1: SL 2: ICX7150-2X1GC 2-por

UNIT 1: SL 3: ICX7150-2X10GE 2-a

1000 Mhz ARM processor ARMv7 88 MHZ bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 16 hour(s) 58 minute (s) 59 second(s)

The system started at 00:02:42 GMT+00 sat Jan 01 2000

The system : started=cold start

ICx7150-C12 Switch#show flash

stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 29360128, Version:08.0,90kr211 (SPS08090k.bin)

Compressed Sec Code size = 28660224, Version:08.0.90dT211 (SPS08090d.bin)

Compressed Pri Boot Code size = 786944, Version:10.1.187225 (mnz10118)

Compressed Sec Boot Code size = 786944, Version:10.1.15r225 (mnz10115)

Code Flash Free space = 1133465600

ICX7150-C12 switch#

Re: Power surge happen today and after that ruckus is not coming online

Imran_ruckus — Tue, 21 Nov 2023 19:02:12 GMT

Hi @Vasayasultan

Thank you for the response and the update.

As I see your Switch is on the 8090k version. Could you please update the Switch on the 8095g stable version as explained in detail in my upgrade post?

I would suggest upgrade the Switch using 2nd option using CLI.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power surge happen today and after that ruckus is not coming online

Vasayasultan — Tue, 21 Nov 2023 20:00:42 GMT

im confused between 8095g , and 8095h , in 2nd option

also putty what comand should i give to update

Re: Power surge happen today and after that ruckus is not coming online

Imran_ruckus — Tue, 21 Nov 2023 20:12:22 GMT

Hi @Vasayasultan

As explained in my Upgrade post, please use 8095g in place of 8095h and IGNORE 8080f. Directly upgrade to 8095g directly from your current version.

Please refer to my upgrade post carefully with 2nd option as everything is mentioned and let me know if you are stuck at any step.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power surge happen today and after that ruckus is not coming online

Vasayasultan — Tue, 21 Nov 2023 20:43:00 GMT

i cant log in icx 7150 as super is not working how to by pass or boot in to secondary

Re: Power surge happen today and after that ruckus is not coming online

Imran_ruckus — Tue, 21 Nov 2023 21:09:31 GMT

Hi @Vasayasultan

Thank you for the response.

If you cannot login, you could please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

If you want to copy the version/SPC code to the secondary partition please Enter the below commands in CLI for the same:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power surge happen today and after that ruckus is not coming online

Vasayasultan — Wed, 22 Nov 2023 04:25:50 GMT

So successful update to 8095g

but same issue can’t login to switch

I tried all the user name and password provided

but I can connect to putty with console cable if I can create username and password through that way

what would be the commas to create one

Re: Power surge happen today and after that ruckus is not coming online

Imran_ruckus — Wed, 22 Nov 2023 14:54:17 GMT

Hi @Vasayasultan

Greetings!!!

Thank you for the response and the update.

Have you tried logging in with the default credentials provided below? If not, please try and let me know if any of them work.

These usernames and passwords are key-sensitive, please use capital letters where necessary.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power surge happen today and after that ruckus is not coming online

Vasayasultan — Wed, 06 Dec 2023 03:55:01 GMT

Re: Power surge happen today and after that ruckus is not coming online

Jayavidhya — Wed, 06 Dec 2023 13:01:33 GMT

Hi @Vasayasultan

Thanks for your response,

Please confirm whether you have created the password successfully and also let us know whether you could log into your switch.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Re: Power surge happen today and after that ruckus is not coming online

Vasayasultan — Wed, 06 Dec 2023 13:04:17 GMT

Yes all done with the last set of codes

Re: Power surge happen today and after that ruckus is not coming online

Jayavidhya — Wed, 06 Dec 2023 13:37:40 GMT

Hi @Vasayasultan

Thanks for your response,

Good to know that the issue got resolved.

Best regards,

Jayavidhya

Lennar Home Community