topic Re: Wireless Access point spotty after lights flickered in RUCKUS Support for Lennar Homes

Wireless Access point spotty after lights flickered

Nbirdwell — Sun, 19 Nov 2023 16:14:44 GMT

The lights went off and on then the access point did not work. I unplugged internet and back in then unplugged switch box and back in. Lights on front of access point were green but the back had an orange light flashing. Unplugged the cable from access point to switch but now the thermostat is going off and in line and Alexa will not play and phones will not connect What do I need to do Thank you

Re: Wireless Access point spotty after lights flickered

Orlando_Elias — Mon, 20 Nov 2023 15:50:59 GMT

Hello @Nbirdwell

Please apply a factory reset to the AP and then follow the instructions in the below how-to video.

https://www.youtube.com/watch?v=z4zbJcBSuuw

Re: Wireless Access point spotty after lights flickered

Imran_ruckus — Mon, 20 Nov 2023 23:50:25 GMT

Hi @Nbirdwell

Greetings!!!

Thank you for Contacting the RUCKUS Community Forum.

Could you please let me know if this is a Lennar Home setup?
please confirm.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wireless Access point spotty after lights flickered

Nbirdwell — Tue, 21 Nov 2023 22:01:11 GMT

Yes it is a lennar home we purchased from someone not lennar directly. I purchased the switch and set it up 3 years ago

Re: Wireless Access point spotty after lights flickered

Nbirdwell — Tue, 21 Nov 2023 22:01:51 GMT

I am pressing reset on the access point and will follow the video

Re: Wireless Access point spotty after lights flickered

Nbirdwell — Tue, 21 Nov 2023 22:15:42 GMT

I do not have a configure me option. And the light on the back is flashing green now.

Re: Wireless Access point spotty after lights flickered

Nbirdwell — Tue, 21 Nov 2023 22:19:45 GMT

the light by where the cable is plugged in is blinking green

Re: Wireless Access point spotty after lights flickered

Imran_ruckus — Tue, 21 Nov 2023 23:43:13 GMT

Hi @Nbirdwell

Greetings!!!

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wireless Access point spotty after lights flickered

Nbirdwell — Wed, 22 Nov 2023 00:26:57 GMT

Our tv work but our garage door and thermostat and our phones will not connect to the access point ganganpoppysmarthouse

Re: Wireless Access point spotty after lights flickered

Imran_ruckus — Wed, 22 Nov 2023 15:05:14 GMT

Hi @Nbirdwell

Greetings!!!

Thank you for the response.

Please follow the process shared in my previous post and help us with command outputs to proceed further.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Wireless Access point spotty after lights flickered

Nbirdwell — Sat, 06 Jan 2024 21:59:01 GMT

Yes it is a lennar home. I have frontier internet and ruckus box with access points

Re: Wireless Access point spotty after lights flickered

Imran_ruckus — Mon, 08 Jan 2024 14:17:08 GMT

Hi @Nbirdwell

Greetings!!!

Thank you for the response.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.