topic Re: Ruckus not working after power outage in RUCKUS Support for Lennar Homes

Ruckus not working after power outage

khaleelmansur — Mon, 20 Nov 2023 18:00:10 GMT

@Imran_ruckus can you please help with this one?

I tried to reset and the amber lights are flashing and not able to force reset too.

khaleelmansur@gmail.com

404.824.0444

Re: Ruckus not working after power outage

Mayank — Mon, 20 Nov 2023 18:06:34 GMT

Hi Khaleelmansur ,

Thank you for reaching us.

For Lennar accounts we have a separate page where you can always feel free to reach us and post your queries. Please refer the below link for posting your query, they will look into the issue you are facing and will help you with resolving the issue you are facing.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

I hope this information helps you

Please feel free to leave us a message if any concerns

Thanks

Re: Ruckus not working after power outage

khaleelmansur — Mon, 20 Nov 2023 18:11:57 GMT

Hi I tried to reset it multiple times and it is never reset . I need this please help me if you can. I'm working remote and cannot continue testing this one for the last 2 days.

Re: Ruckus not working after power outage

khaleelmansur — Mon, 20 Nov 2023 18:26:37 GMT

I tried 15-20 times for the reset. It does not work anymore. Any help?

Re: Ruckus not working after power outage

khaleelmansur — Mon, 20 Nov 2023 18:35:25 GMT

Hello support

Can you please help us with this?

Re: Ruckus not working after power outage

Imran_ruckus — Mon, 20 Nov 2023 19:47:02 GMT

Hi @khaleelmansur

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with the RUCKUS ICX-7150-C12P Switch stuck in the boot mode and getting fixed after trying to factory reset.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and needs to re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus not working after power outage

khaleelmansur — Mon, 20 Nov 2023 19:48:46 GMT

Hi Imran are you available for a quick call or zoom meeting so we can do a screen share.

Re: Ruckus not working after power outage

khaleelmansur — Mon, 20 Nov 2023 20:40:55 GMT

Hi @imran could you please help me with this?

Re: Ruckus not working after power outage

Imran_ruckus — Mon, 20 Nov 2023 21:00:21 GMT

Hi @khaleelmansur

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please perform the software recovery process as explained in my previous post and let me know if you get stuck at any step.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus not working after power outage

khaleelmansur — Mon, 20 Nov 2023 21:03:19 GMT

Hi Imran/ Mayank

Can you please let us know if you are able to help us with this?

Re: Ruckus not working after power outage

Imran_ruckus — Tue, 21 Nov 2023 00:07:07 GMT

Hi @khleelmansur

Apologies, we cannot proceed further without your help in trying to troubleshoot this issue.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

And please note, this forum is on a best-effort support basis.

Please perform the software recovery process and let us know if you get stuck at any step.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus not working after power outage

khaleelmansur — Tue, 21 Nov 2023 00:33:33 GMT

I have tried to reboot using the switch but could not do at all. Is there anyways you can help us? This is really frustrating.

Re: Ruckus not working after power outage

khaleelmansur — Tue, 21 Nov 2023 00:42:43 GMT

Hi Imran, I have tried to reboot the switch using Putty n all. It is not working.

Re: Ruckus not working after power outage

khaleelmansur — Tue, 21 Nov 2023 00:55:47 GMT

Also the downloads folder did not have boot folder and i am unable to telnet from the Putty for Serial as i was not able to find the COM number from my machine's ports. Please let me know.

Re: Ruckus not working after power outage

Imran_ruckus — Tue, 21 Nov 2023 15:16:01 GMT

Hi @khaleelmansur

Greetings!!!

Thank you for the response and the update.

Please note, that serial connection to the Putty does not require Telnet or SSH to access the CLI. You can select the Serial option in the Putty and enter COM port details as per your Device Manager. (Refer to the below screenshot for the same)

Could you please share Pictures of the Switch with the software recovery cable setup and a screenshot of the Device Manager showing the COM ports information?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus not working after power outage

khaleelmansur — Wed, 22 Nov 2023 22:58:34 GMT

Hi Imran would you be able to help me with any paid service? This system sucks.

Re: Ruckus not working after power outage

Imran_ruckus — Fri, 24 Nov 2023 22:38:43 GMT

Hi @khaleelmansur

Thank you for the response and the information you shared.

Apologies, as this post is long, cannot send it via private chat.

Apologies, as mentioned earlier, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

As I can see from the picture, you have only used USB to type a C cable. Also, there must be an ethernet cable connected to the Switch management port and the Laptop/PC. (Please refer to the below screenshot)

Please use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link. Request you follow the same and perform the software recovery process once again. And please share the screenshots of the error (if any).

Unplug all the cables only keeping 2 software recovery cables and power cord connected.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus not working after power outage

khaleelmansur — Sat, 25 Nov 2023 02:57:28 GMT

I am unable to ping the host and it says host is not alive.

Re: Ruckus not working after power outage

khaleelmansur — Sat, 25 Nov 2023 03:37:50 GMT

Hi Imran I am unable to ping as per the instructions. Could you please help with this?

Re: Ruckus not working after power outage

khaleelmansur — Sat, 25 Nov 2023 04:22:48 GMT