topic Re: Access Points in RUCKUS Support for Lennar Homes

Access Points

Jsonh28 — Mon, 06 Nov 2023 21:13:03 GMT

Hello,

I continue to have connectivity issues with tv's and smart devices. I believe the issue lies with the AP's. I'm tempted to do a factory reset on access points, but not sure if it will fix the problem cause more issues I cannot resolve. Please advise how I can fix.

R320 Access Points are as follows:

Downstairs Upstairs

PWR - green PWR - green

CTL - green CTL - off

AIR - off AIR - off

2.4G - amber 2.4G - amber

5G - amber 5G - amber

Re: Access Points

Imran_ruckus — Mon, 06 Nov 2023 21:58:17 GMT

Hi @Jsonh28

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your RUCKUS setup is not working, with connectivity issues with the smart devices.

As per the light status of the Access Points you explained, they seem normal.

Could you please let me know if you can connect to the Wi-Fi Network from RUCKUS Access Points? If you can connect, are you able to find issues like some websites are not loading, websites loading slow, etc.,?

Please confirm and let me know if you have any queries in this regard.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points

Jsonh28 — Wed, 08 Nov 2023 00:01:42 GMT

To:RUCKUS Community Notifications

Tue 11/7/2023 1:37 PM

Hi Imran,

Thanks for the prompt response yesterday.

Those are the issue I’m having. The AP’s appear to be connected however, apps are loading slowly or not at all (i.e. Netflix, Prime, YouTube, RING, etc.)

Re: Access Points

Imran_ruckus — Wed, 08 Nov 2023 15:23:37 GMT

Hi @Jsonh28

Greetings!!!

Thank you for the response and the information you shared.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points

brianhoppy07 — Thu, 09 Nov 2023 00:09:07 GMT

What are the steps to take if you are unable to find/locate the IP of the switch? I have attempted all the ways identified above to locate the IP and have been unsuccessful.

Re: Access Points

Imran_ruckus — Thu, 09 Nov 2023 16:05:23 GMT

Hi @brianhoppy07

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

As this case/post is raised by @Jsonh28 to avoid confusion, please follow your post.

I can see there is another post raised by you on the Lennar forum (please refer to the below link). Please follow the same post thread, one of our Engineers, Sofia Gatjens will assist you with the same.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Failed-to-auto-recognize-ICX-IP-address/m-p/71292#M14470

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points

Jsonh28 — Fri, 17 Nov 2023 21:32:58 GMT

Hello, I've a new problem. all lights are off on both access points. Please advise asap.

Jason

Re: Access Points

Imran_ruckus — Fri, 17 Nov 2023 22:12:50 GMT

Hi @Jsonh28

Greetings!!!

Thank you for the response and the information you shared.

Could you please unplug and plug the ALL Access Points ethernet cable from the Switch port? You can plug it into any 1 in-12 ports highlighted in the below screenshot. If required, you can reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch once.

Please check if APs comes to a normal state after the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points

Jsonh28 — Fri, 17 Nov 2023 22:32:08 GMT

Unplugged both ethernet access point cables, also unplugged power to switch. Re-plugged all and ALL access point lights are still off....

Re: Access Points

Imran_ruckus — Fri, 17 Nov 2023 22:55:52 GMT

Hi @Jsonh28

Thank you for the information you shared.

Could you please let me know on your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please let me know the answers to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points

Jsonh28 — Fri, 17 Nov 2023 23:31:56 GMT

amber SYST light and green PWR lights are lit.

Switch Panel

Re: Access Points

Imran_ruckus — Fri, 17 Nov 2023 23:56:20 GMT

Hi @Jsonh28

Thank you for the detailed information you shared.

As you mentioned and from the pictures you shared I can see, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. And this is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below VIDEO:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access Points

Jsonh28 — Sat, 18 Nov 2023 00:42:59 GMT

The reset seems to have worked SYST and PWR lights are both green and access points are now connected. Thank you for all your help! Have a nice weekend!

Re: Access Points

Imran_ruckus — Mon, 20 Nov 2023 15:28:19 GMT

Hi @Jsonh28

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great week ahead!!!

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.