topic Re: Ruckus ICX7150 and access device in ceiling no lights in RUCKUS Support for Lennar Homes

Ruckus ICX7150 and access device in ceiling no lights

greenslife — Fri, 17 Nov 2023 17:28:04 GMT

Hello, I have reset my Ruckus ICX7150 following the youtube instructions. My ceiling Access device still does not have any lights. I have unplugged and plugged every device in the closet. Can you help?

Re: Ruckus ICX7150 and access device in ceiling no lights

Imran_ruckus — Fri, 17 Nov 2023 17:39:23 GMT

Hi @greenslife

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150 and access device in ceiling no lights

greenslife — Fri, 17 Nov 2023 18:13:26 GMT

1. This was working before, no power outage but the provider CenturyLink service was down yesterday and came back on a few hours later.

2. Attached pictures

3. Yes, internet is working.

4. I only have the one access point in ceiling.

Re: Ruckus ICX7150 and access device in ceiling no lights

Imran_ruckus — Fri, 17 Nov 2023 19:11:44 GMT

Hi @greenslife

Greetings!!!

Thank you for the response and the information you shared.

As per the picture you shared, the light status of the RUCKUS ICX-7150-C12P Switch is in the normal state.

Could you please unplug and plug the Access Point’s ethernet cable from the Switch port? You can plug it into any 1 in-12 ports highlighted in the below screenshot. If required, you can reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch once.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus ICX7150 and access device in ceiling no lights

greenslife — Fri, 17 Nov 2023 19:45:26 GMT

Thank you Imran! That worked. I appreciate your assistance.

Re: Ruckus ICX7150 and access device in ceiling no lights

Imran_ruckus — Fri, 17 Nov 2023 19:48:56 GMT

Hi @greenslife

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Did I answer your query? If yes, hit the Kudos button and also accept the my posts as Accepted solutions.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.