topic Re: AP have no power after internet issues in RUCKUS Support for Lennar Homes

AP have no power after internet issues

Not_An_IT_Guy — Thu, 16 Nov 2023 05:36:30 GMT

I lost internet connection from provider due to a fiber wire that was cut and needed repair somewhere in providers end. Initially rebooted router and gained internet back from provider. Once I had my internet back I noticed my AP were not working and had no power. AP 1 and AP 2 are connected on port 1 and 2 on the switch and does not light up when plugged in. I switched ports and still no light. I’ve connected a different cat cable to ports where AP were connected and they light up so I know the ports aren’t bad. I need help with figuring out why my AP are not working. I looked through all threads and followed reset instructions and still nothing. All that CLI and doing all kind of things through computer are hard to follow. Is there an easier way for a home user to fix with hardly any IT knowledge?

Re: AP have no power after internet issues

Sgatjens — Thu, 16 Nov 2023 14:31:32 GMT

Hi @Not_An_IT_Guy

Seems that your switch may present some PoE issues (power over Ethernet)
To solve this you must access the command line of the Switch and do some diagnostics

If you have access to the CLI, please provide me with the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here)

Kind regards,

Sofia Gätjens

Re: AP have no power after internet issues

Not_An_IT_Guy — Fri, 17 Nov 2023 01:14:52 GMT

Unfortunately, I cant access the CLI as the ip address does not populate and the tutorials on here are confusing.

Re: AP have no power after internet issues

Not_An_IT_Guy — Fri, 17 Nov 2023 01:13:26 GMT

I have tried everything in these forums and nothing has worked. Ive wasted so many hours on this its riduculous. I have tried trouble shooting by disconnecting power and reconnecting, factory reset 15 plus times but wont reset, I have tried a software recovery and cant access the switch to perform recovery.

Re: AP have no power after internet issues

Sgatjens — Fri, 17 Nov 2023 14:45:45 GMT

Hi @Not_An_IT_Guy

The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

NOTE:
To access by console must install a driver so that the workstation/pc/desktop or laptop can recognize the cable

Make sure to download the zip drive for the file below & "extract all". Once it's extracted, run the file ,driver should be installed.

Link:https://support.ruckuswireless.com/software/1414-brocade-ruckus-7150-usb-serial-driver-windows

Once you access the switch, you can run the commands I previously shared and paste them here.

Feel free to contact me if you have questions.

Kind regards,
Sofia Gätjens

Re: AP have no power after internet issues

Not_An_IT_Guy — Fri, 17 Nov 2023 18:35:30 GMT

ICX7150-12 Router>
Invalid input -> ICX7150-12 Router>
Type ? for a list
ICX7150-C12 Switch>enable
No password has been assigned yet...
ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Feb 17 2017 at 16:03:13 labeled as SPS08060
(23946048 bytes) from Primary
SW: Version 08.0.60T211
Compressed Boot-Monitor Image size = 786944, Version:10.1.09T225 (mnz10109)
Compiled on Sat Feb 18 00:15:43 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3226N0SZ
Current License:
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 32 minute(s) 8 second(s)
The system started at 00:01:38 GMT+00 Sat Jan 01 2000

The system : started=cold start

ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 0 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
--------------------------------------------------------------------------
1/1/1 Off Off 0 0 n/a n/a 3 n/a
1/1/2 Off Off 0 0 n/a n/a 3 n/a
1/1/3 Off Off 0 0 n/a n/a 3 n/a
1/1/4 Off Off 0 0 n/a n/a 3 n/a
1/1/5 Off Off 0 0 n/a n/a 3 n/a
1/1/6 Off Off 0 0 n/a n/a 3 n/a
1/1/7 Off Off 0 0 n/a n/a 3 n/a
1/1/8 Off Off 0 0 n/a n/a 3 n/a
1/1/9 Off Off 0 0 n/a n/a 3 n/a
1/1/10 Off Off 0 0 n/a n/a 3 n/a
1/1/11 Off Off 0 0 n/a n/a 3 n/a
1/1/12 Off Off 0 0 n/a n/a 3 n/a
--------------------------------------------------------------------------
Total 0 0

ICX7150-C12 Switch#inline power detail
Invalid input -> detail
Type ? for a list
ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.2 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
--More--, next page: Space, next line: Return key, quit: Control-c^C
ICX7150-C12 Switch#

Re: AP have no power after internet issues

Sgatjens — Fri, 17 Nov 2023 18:32:58 GMT

Hi @Not_An_IT_Guy

Could you please share a screenshot of what you are seeing?

Kind regards,
Sofia Gätjens

Re: AP have no power after internet issues

Not_An_IT_Guy — Fri, 17 Nov 2023 18:34:25 GMT

The system : started=cold start

ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 124000 mWatts.

Power Allocations: Requests Honored 0 times

ICX7150-C12 Switch#inline power detail
Invalid input -> detail
Type ? for a list
ICX7150-C12 Switch#show inline power detail

Power Supply Data On unit 1:
++++++++++++++++++

Power Supply Data:
++++++++++++++++++

Power Supply #1:
Max Curr: 2.2 Amps
Voltage: 54.0 Volts
Capacity: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:
+++++++++++++++++

Firmware
--More--, next page: Space, next line: Return key, quit: Control-c^C
ICX7150-C12 Switch#

Re: AP have no power after internet issues

Not_An_IT_Guy — Fri, 17 Nov 2023 19:39:02 GMT

Re: AP have no power after internet issues

Not_An_IT_Guy — Fri, 17 Nov 2023 20:38:54 GMT

Switch>enable
Invalid input -> Switch>enable
Type ? for a list
ICX7150-C12 Switch(config-mif-1/1/1-1/1/12)#inline power
Warning: Inline power configuration on port 1/1/1 has been modified.
Warning: Inline power configuration on port 1/1/2 has been modified.
Warning: Inline power configuration on port 1/1/3 has NOT changed.
Warning: Inline power configuration on port 1/1/4 has NOT changed.
Warning: Inline power configuration on port 1/1/5 has NOT changed.
Warning: Inline power configuration on port 1/1/6 has NOT changed.
Warning: Inline power configuration on port 1/1/7 has NOT changed.
Warning: Inline power configuration on port 1/1/8 has been modified.
Warning: Inline power configuration on port 1/1/9 has NOT changed.
Warning: Inline power configuration on port 1/1/10 has NOT changed.
Warning: Inline power configuration on port 1/1/11 has NOT changed.
Warning: Inline power configuration on port 1/1/12 has been modified.

Re: AP have no power after internet issues

Not_An_IT_Guy — Sat, 18 Nov 2023 22:10:27 GMT

Okay, so not that I figured out how to check ports and enable them. I turned off power and plug back in and they turn off again. I tried to do a factory reset and it wont reset and this is what i get when it starts up:

Brocade Bootloader: 10.1.09T225 (Feb 17 2017 - 16:15:27 -0800)

Booted from partition 2
DRAM: Validate Shmoo parameters stored in flash ..... OK

ICX7150-12 (POE), PVT1
SYS CPLD VER: 0x4 Released Ver: 0x3

device 0 offset 0x0, size 0xc0000
Enter 'b' to stop at boot monitor: 0
device 0 offset 0x0, size 0xc0000
bootdelay: ===
Booting image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
33554432 bytes read: OK
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Brocade Linux MN
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70208e64
Data Size: 2137958 Bytes = 2 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 2c7dfff2
## Loading kernel from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'kernel@2' kernel subimage
Description: Brocade Linux MN
Type: Kernel Image
Compression: lzma compressed
Data Start: 0x70208e64
Data Size: 2137958 Bytes = 2 MiB
Architecture: ARM
OS: Linux
Load Address: 0x61008000
Entry Point: 0x61008000
Hash algo: crc32
Hash value: 2c7dfff2
Verifying Hash Integrity ... crc32+ OK
## Loading ramdisk from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'ramdisk@1' ramdisk subimage
Description: Ramdisk -rootfs
Type: RAMDisk Image
Compression: lzma compressed
Data Start: 0x704197c8
Data Size: 19641528 Bytes = 18.7 MiB
Architecture: ARM
OS: Linux
Load Address: 0x00000000
Entry Point: 0x00000000
Hash algo: crc32
Hash value: 27dad9a7
Verifying Hash Integrity ... crc32+ OK
## Loading fdt from FIT Image at 70000200 ...
Using 'conf@1' configuration
Trying 'fdt@3' fdt subimage
Description: Flattened Device Tree blob - Minion.dtb
Type: Flat Device Tree
Compression: uncompressed
Data Start: 0x70417570
Data Size: 8605 Bytes = 8.4 KiB
Architecture: ARM
Hash algo: crc32
Hash value: ea68dce3
Verifying Hash Integrity ... crc32+ OK
Loading fdt from 0x70417570 to 0x65008000
Booting using the fdt blob at 0x65008000
Uncompressing Kernel Image ... OK
Using Device Tree in place at 65008000, end 6500d19c

Starting kernel ...

booting with 4.4 kernel
dd cmd: UBI
Config partition mounted
ubi1 error: ubi_io_read: error -74 (ECC error) while reading 1032192 bytes from PEB 282:16384, read 1032192 bytes
UBIFS error (ubi1:0 pid 554): ubifs_recover_leb: corrupt empty space LEB 12:8192, corruption starts at 188812
UBIFS error (ubi1:0 pid 554): ubifs_scanned_corruption: corruption at LEB 12:197004
UBIFS error (ubi1:0 pid 554): ubifs_scanned_corruption: first 8192 bytes from LEB 12:197004
UBIFS error (ubi1:0 pid 554): ubifs_recover_leb: LEB 12 scanning failed
mount: mounting ubi1:resources on /opt failed: Structure needs cleaning
Resource partition is mounted!!
dma_mem_base: 0x96000000, dma_mem_len: 0x8000000, warm_mem_base: 0x9f500000, warm_mem_len: 0xb00000
Creating TUN device
Starting the FastIron.
i2c-0 smbus iproc-smb-1 SMBus adapter 3
i2c-1 smbus iproc-smb-1 SMBus adapter 3
FIPS Disabled:PORT NOT DISABLED
platform type 90
OS>
Loaded Image SPS08060 from Pri Built on (UTC): Sat Feb 18 00:07:03 2017
Applying factory defaults..
INFO: startup config data is not available, try to read from backup
INFO: startup config data in the backup area is not available
set_board_level: gi_board_type = 116DMA pool size: 134217728
PHY Reset De-asserted
sw_pp_sdk_init:111 ToR init for Minion Board
SOC unit 0 attached to PCI device BCM56160_B0
Pre Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also

Parsing Config Data ...
INFO: empty config data in the primary area, try to read from backup
INFO: empty config data in the backup area also

Hotplugger Daemon Initialized ..

System initialization completed...console going online.
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Feb 17 2017 at 16:03:13 labeled as SPS08060
(23946048 bytes) from Primary
SW: Version 08.0.60T211
Compressed Boot-Monitor Image size = 786944, Version:10.1.09T225 (mnz10109)
Compiled on Sat Feb 18 00:15:43 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3226N0SZ
Current License:
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 5 second(s)
The system started at 00:01:38 GMT+00 Sat Jan 01 2000

The system : started=cold start

ICX7150-C12 Switch>
ICX7150-C12 Switch>
PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
PoE Event Trace Log Buffer for 2000 log entries allocated
PoE Event Trace Logging enabled...
PoE Info: PoE module 1 of Unit 1 initialization is done.

Re: AP have no power after internet issues

Sgatjens — Mon, 20 Nov 2023 13:53:36 GMT

Hello @Not_An_IT_Guy

Could you please provide the full output of the following command: show inline power

Kind regards,
Sofia Gätjens

Re: AP have no power after internet issues

Not_An_IT_Guy — Mon, 20 Nov 2023 15:03:57 GMT

I did. look at all my replies.

Re: AP have no power after internet issues

Imran_ruckus — Tue, 21 Nov 2023 20:25:08 GMT

Hi @Not_An_IT_Guy

Greetings!!!

Thank you for the response and the information.

As I see from the output you shared, your RUCKUS ICX-7150-C12P Switch is on an older SPS08060 version, and we recommend you upgrade it to a stable version.

Please follow the below steps explaining the Upgrade process.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08060 (your current version)>>8080f>>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.