topic Re: Switch Wireless Networks in RUCKUS Support for Lennar Homes

Switch Wireless Networks

wilntracyjax — Thu, 16 Nov 2023 14:12:51 GMT

After having left and returned to my previous internet provider, I am attempting to (re)connect to the Ruckus AP within my home. The network name and so on are different than I previously had but seemingly that previous network name is still housed within the Ruckus system/box and I no longer see the ‘Configure.me.xxxxxx’ listed in the Wi-Fi networks of my mobile devise to setup (reset up) the AP devices within my home. Has anyone else dealt with this and/or have a solution?

Re: Switch Wireless Networks

Sgatjens — Thu, 16 Nov 2023 17:02:05 GMT

Hi @wilntracyjax

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Could you please check the link below and confirm that the setup you have is the correct one?

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

After confirming that the setup in your house is the correct one, please check if you are able to connect to your lennar wifi, if you still present issues please the following guide to reset the APs and configure the unleashed network from scratch:

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Kind regards,

Sofia Gätjens

Re: Switch Wireless Networks

wilntracyjax — Thu, 16 Nov 2023 17:38:59 GMT

Hello @Sgatjens,

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

This was working before. And for about a year we had switched from our previous ISP to Verizon and have now come back to our original ISP. While on Verizon we were unable to use the Ruckus extenders b/c of the type of box Verizon uses.

When plugged in, the only lights (which are green) that are on, the ‘Stat’, ‘Syst’ & the ‘PWR’ though I do not have access to upload a photo

3. My ISP is operational, I can connect to internet and so (am doing so wirelessly) with other devises, (laptop, smart TVs, iPhones, IPad, etc.)

4. I have 2 AP connect to the switch. When powered the ‘PWR’ & ‘CTL’ lights are green. The ‘2.4g’, ‘5g’ & ‘AIR’ lights are Amber.

Re: Switch Wireless Networks

wilntracyjax — Thu, 16 Nov 2023 17:40:34 GMT

Re: Switch Wireless Networks

wilntracyjax — Thu, 16 Nov 2023 17:41:52 GMT

I was actually able to figure out adding a photo

Re: Switch Wireless Networks

wilntracyjax — Thu, 16 Nov 2023 17:48:36 GMT

Also, I have the cat5 from the router to the switch in port 4 as pictured here

Re: Switch Wireless Networks

Sgatjens — Thu, 16 Nov 2023 17:56:03 GMT

Hi @wilntracyjax

Thank you very much for the information provided.

If you go to your WIFI settings, are you able to see your Unleashed wifi /ssid?

How are the lights on the access points? are they statics or blinking?

Kind regards,

Sofia Gätjens

Re: Switch Wireless Networks

wilntracyjax — Thu, 16 Nov 2023 18:12:04 GMT

When I go into my Wi-Fi settings on my phone I see the Ruckus network, however, it has our old (previous) name still assigned to it and I cannot change it. The lights on the access points are different. As seen in the following pictures. The weirdest part of this all is that I can actually connect my iPad, 2 iPhones to Ruckus at the previous (old) named Wi-Fi/ssid w/o entering a passwordFurthest from switch on 2nd floorCloses to switch on same floor (basement)

Re: Switch Wireless Networks

wilntracyjax — Thu, 16 Nov 2023 18:24:28 GMT

Sorry, I forgot to mention, the lights are static

Re: Switch Wireless Networks

Sgatjens — Thu, 16 Nov 2023 19:53:50 GMT

Hi @wilntracyjax

Thank you for the info provided.

Alright, got it. Do you possess the credentials to access the Ruckus WiFi? Do you have the password for connecting to it?

It's important to note that changing the Internet Service Provider (ISP) won't impact or alter the Ruckus WiFi, as the ISP is solely responsible for providing Internet access, and these two systems function independently.

Kind regards,

Sofia Gätjens

Re: Switch Wireless Networks

wilntracyjax — Thu, 16 Nov 2023 20:24:21 GMT

I no longer have the password for for the Ruckus under the previous username. Though, some devices which connect to Ruckus with that username seemingly remember it and are able to connect to it. Though any new devices are not able to connect because I do not have the password.

Also, from the previous set of pictures the AP that is on the 2nd floor now has 3 green lights, the power, CTL and the 5G lights are green the other 2 lights (AIR and 2.4G) are not illuminated. The AP closest to the switch remains the same.

After thinking about it a bit more, I am just looking to be able to change the network from the credentials stored previously, to the new network credentials of the new (renewed) ISP.

Re: Switch Wireless Networks

Sgatjens — Thu, 16 Nov 2023 20:47:00 GMT

Hi @wilntracyjax

If that's the case, the best option here is to perform a factory reset of your Access points to be able to configure a new network from scratch.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

NOTE:
If you have more than one Access Point (AP) in your house, please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of all the Access Points, except the one that you are going to work with.

Kind regards,

Sofia Gätjens

Re: Switch Wireless Networks

wilntracyjax — Wed, 22 Nov 2023 21:07:39 GMT

While this has worked to allow access to the switch and APs for reset and set up, I am now working to assure all devices are connected to my wi-fi signal (or should they be connected to the APs), and assure the APs are extending the signal as appropriate.

Re: Switch Wireless Networks

Imran_ruckus — Wed, 22 Nov 2023 21:23:12 GMT

Hi @wilntracyjax

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the response and the update.

Sure, please check and let us know if any assistance is required.

Thank you again for your patience and understanding.

Did we answer your query? If yes, hit the Kudos button and also accept the answer as an Accepted solution.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.