topic Re: ICX7150 no power to ports in RUCKUS Support for Lennar Homes

ICX7150 no power to ports

MSellman — Sat, 11 Nov 2023 16:53:46 GMT

The other day my ICX 7150 stopped supplying power to our wireless access points. We were able to test the ports and Internet is still flowing through, but power is not. We’ve reset the switch using the online troubleshooting advice both by powering it off and holding down the reset button and those options did not correct the situation. Can I get an RMA to return this device under warranty and get a new one?

Re: ICX7150 no power to ports

wei_jiang — Mon, 13 Nov 2023 03:35:04 GMT

Hi,

You can log in to the switch via SSH or use a console cable to connect to the switch. Use the commands show poe x/x/x (switch port) and show run to check whether the POE configuration is normal. If both are normal, the switch may be faulty.
You can submit an RMA case at www.support.ruckuswireless.com.

Re: ICX7150 no power to ports

wei_jiang — Mon, 13 Nov 2023 03:45:28 GMT

URL:support.ruckuswireless.com

Re: ICX7150 no power to ports

Imran_ruckus — Mon, 13 Nov 2023 16:50:25 GMT

Hi @MSellman

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 no power to ports

MSellman — Tue, 14 Nov 2023 22:22:25 GMT

Hello - below are the pictures requested. Here are the answers to your questions:

This was working before and there was no power surge or outage before the issues started.
I see some green and amber lights on the switch (see below)
I have 3 access points connected and do not see any lights on any of the access points (see below)

Re: ICX7150 no power to ports

Imran_ruckus — Tue, 14 Nov 2023 23:47:45 GMT

Hi @MSellman

Greetings!!!

Thank you for the response and the detailed information you shared.

As per the light status of the RUCKUS ICX-7150-C12P Switch it seem to be in a normal status.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo or any other device is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port and also unplug and plug the Access Point’s ethernet cables from the Switch port and check if they get power. If required reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and ISP Router once.

If the above steps don’t work, we may need to see some Switch configurations, please follow the below steps and help with the queries for the same.

Please follow to the below steps to access CLI and get the output of the below-mentioned commands.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power
show interface brief

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 no power to ports

MSellman — Thu, 16 Nov 2023 14:48:38 GMT

Hello - We've had our switch for 5.5 years now and the cables have always been plugged in the way I'm showing. It worked for 5.5 years until a few weeks ago so I doubt it's an issue with cable location. However, I did move the cables as you asked and still do not have power to the access points. I also reset the device per instructions and still no power. I am also unable to remotely access the command line. I've followed the steps in this link https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC... and was unable to access the Command line and still have no power to any access points.

Re: ICX7150 no power to ports

Imran_ruckus — Thu, 16 Nov 2023 15:35:43 GMT

Hi @MSellman

Greetings!!!

Thank you for the response and the update.

Could you please let me know the error you are getting when accessing the CLI? Please share a screenshot of the same.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 no power to ports

MSellman — Thu, 16 Nov 2023 15:53:32 GMT

Hi - I'm not receiving an error message as I'm unable to connect at all. The switch isn't sending any info to my computer at all, it's not showing any connection. The cli screen is blank.

Re: ICX7150 no power to ports

Imran_ruckus — Thu, 16 Nov 2023 17:16:06 GMT

Hi @MSellman

Thank you for the response and the update.

Could you please let me know if you are trying to access CLI using the Switch IP Address OR console access?

Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ICX7150 no power to ports

MSellman — Thu, 16 Nov 2023 17:33:13 GMT

Hello - I attempted both options. Thanks.

Re: ICX7150 no power to ports

Imran_ruckus — Thu, 16 Nov 2023 18:00:09 GMT

Hi @MSellman

Thank you for the response and the details.

Could you please share a screenshot of the screen when you try to use the Switch IP Address to access the CLI?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.