topic Swith and access point doesn't work in RUCKUS Support for Lennar Homes

Swith and access point doesn't work

yuwenchen — Tue, 14 Nov 2023 04:29:18 GMT

I found this post that has the same issue. I followed the step by step guidance. https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Power-Outage-caused-issue-with-switch-access-points-not-working/td-p/70336

First the syst light is yellow and PWR light is green (rest of the light are off) and the access point is not power up.

I try to reset the swith by turn off the power, use a pin to press the reset button, and turn the power back on. Now all the lights are flashing yellow except the PWR is green. The first time I wait about 10 minutes, and the flashing is never stop. I turn off the power and turn back on, back to the first step syst light is yellow and PWR light is green. I tried again to reset the swith, now the lights are flashing about half hour and never stop.

What else I can do? Can you replace the switch for free?

Re: Swith and access point doesn't work

Imran_ruckus — Tue, 14 Nov 2023 15:18:34 GMT

Hi @yuwenchen

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power. You tried reset after that there are amber lights flashing.

Apologies we cannot replace the Switch without trying troubleshooting steps and this is a software issue that can be resolved by following the troubleshooting steps.

As you mentioned there were lights on the PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. And this is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.

Please follow the below steps to fix this issue:

As you mentioned that you tried resetting, once again we will try to reset the Switch as described below in the VIDEO:

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

IF STILL RESET DOESN’T WORK: Please follow the below steps.

If still the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Swith and access point doesn't work

yuwenchen — Wed, 15 Nov 2023 05:34:20 GMT

Hello Lmran,

To answer your question.
Yes, there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. I tried to reset the Switch as described in the VIDEO for 16 times today, but it is still not working. So I move to next step to perform the software recovery process, and unfortunarly it is still not working.

Please help!

Yu Chen

Re: Swith and access point doesn't work

Imran_ruckus — Wed, 15 Nov 2023 14:58:26 GMT

Hi @yuwenchen

Greetings!!!

Thank you for the response and the update.

Could you please let me know what step of the software recovery process you are stuck in? Please share the screenshot/picture of the same to assist you further.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Swith and access point doesn't work

yuwenchen — Sat, 18 Nov 2023 04:23:59 GMT

Hello Imran,

I followed the steps. I changed the internet protocol version 4 to the same information that in the picture and clicked OK.

I open the TFTP, but I don't see any 192.168.0.2 from the server interfaces. Also, I don't see any ICX7150-Swithc or similar in device manager Ports.

Re: Swith and access point doesn't work

yuwenchen — Sun, 19 Nov 2023 18:06:10 GMT

Hello Imran,

I just want to follow up with you regarding the step that I was blocked. Could you please help or send me the new device?

Re: Swith and access point doesn't work

yuwenchen — Mon, 20 Nov 2023 16:31:30 GMT

Hello Imran,
I was wondering if you see my reply?

Re: Swith and access point doesn't work

Imran_ruckus — Mon, 20 Nov 2023 16:57:21 GMT

Hi @yuwenchen

Greetings!!!

Thank you for the response and the information you shared.

Could you please configure it with 10.0.0.2 for IPv4 in place and check TFTP? If it doesn’t show, please perform the ‘ipconfig’ in the command prompt and select the IP Address of the output.

Please connect the CLI using Putty and perform the process as explained in the guide.

Please let me know if you are stuck and if you have any queries in this regard.

Thank you again for your response and the information.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Swith and access point doesn't work

Imran_ruckus — Mon, 20 Nov 2023 19:34:08 GMT

Hi @yuwenchen

Please follow the steps shared in my previous post and let me know if you have any queries.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Swith and access point doesn't work

yuwenchen — Wed, 22 Nov 2023 03:01:30 GMT

Hello Imran,

The laptop is connect to the Switch, but I don't have the Ports (COM & LPT) from my device manager. Could you send a new switch to me and I send the old one back to you? It is taking too long, and there are a lot of blocks. I really need it up and running.

Thank you

Yu Chen

Re: Swith and access point doesn't work

Imran_ruckus — Wed, 22 Nov 2023 15:08:29 GMT

Hi @yuwenchen

Greetings!!!
Thank you for the response and the information you shared.

Could you please share a picture showing the software recovery cable connections between the RUCKUS ICX-7150-C12P and the Laptop?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Swith and access point doesn't work

yuwenchen — Wed, 22 Nov 2023 18:17:28 GMT

Hello Imran,
Could you please see the picture? I already tried everything I can. Can you just send me a new one and I will return the old one to you?

Re: Swith and access point doesn't work

Imran_ruckus — Wed, 22 Nov 2023 19:36:54 GMT

Hi @yuwenchen

Thank you for the response and the information you shared.

Please take out your RUCKUS ICX-7150-C12P Switch, unplug all the ethernet cables from the Switch only connect the Power cord and 2 software recovery cables.

As I see you have only connected an ethernet cable between the Switch and the laptop.

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please follow the above steps and perform the software recovery process once again. Let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.