topic Lennar ruckus in RUCKUS Support for Lennar Homes

Lennar ruckus

Kbaseggio — Sun, 12 Nov 2023 19:24:43 GMT

My board stopped working, I need a new one. It doesn’t light up. Who do I get a hold of, this is bull**bleep**!!!! I’m so angry that I can’t talk to anyone to get this problem resolved.

Re: Lennar ruckus

Imran_ruckus — Mon, 13 Nov 2023 18:41:02 GMT

Hi @Kbaseggio

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

Apologies for the inconvenience, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only. As per the policies we cannot replace the device without trying troubleshooting steps.

As per the case description, I understand that your RUCKUS setup is not working.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Lennar ruckus

Kbaseggio — Fri, 15 Mar 2024 16:22:27 GMT

1. It was working before. No power outage
2. There is a amber light under SYST and a green light under PWR.

3. Yes, internet is working and the only source of internet is from the router.

4. The access point is not on at all, no lights are on it.

Re: Lennar ruckus

Imran_ruckus — Fri, 15 Mar 2024 17:49:55 GMT

Hi @Kbaseggio

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As you mentioned there is an Amber light under SYST and Green under PWR, meaning the RUCKUS ICX-7150-C12P Switch is stuck on a boot mode.

Please refer to the below RUCKUS Lennar Knowledge base self-help article to troubleshoot this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an-Amber-Orange-light-on-quot-SYST/ta-p/71998

Please follow the above process explained in the guide and let me know if you need help at any point.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.