topic Re: Red Light on Rucksus r510 Access Point Downstairs in RUCKUS Support for Lennar Homes

Red Light on Rucksus r510 Access Point Downstairs

alcampbell — Thu, 09 Nov 2023 23:31:57 GMT

I have a Lennar home that has a Red Light on Rucksus r510 Access Point Downstairs

Re: Red Light on Rucksus r510 Access Point Downstairs

Imran_ruckus — Thu, 09 Nov 2023 23:55:03 GMT

Hi @alcampbell

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that one of your R510 Access Points has a Red color on it.

Could you please try to unplug and plug the ethernet cable of this Access Point from the Switch port panel? You could also plug it into any 1 in-12 ports as highlighted in the below screenshot.

Please check and let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Red Light on Rucksus r510 Access Point Downstairs

alcampbell — Sun, 12 Nov 2023 17:30:18 GMT

Can some call me to help fix this issue please. That did not help

Re: Red Light on Rucksus r510 Access Point Downstairs

Imran_ruckus — Mon, 13 Nov 2023 17:27:56 GMT

Hi @alcampbell

Greetings!!!

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please do not worry, I will help you getting this issue resolved.

Could you please confirm, if you tried the process I shared in my previous post?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.