topic Re: R510 Not powering on in RUCKUS Support for Lennar Homes

R510 Not powering on

NickM0511 — Wed, 11 Oct 2023 16:40:38 GMT

Good Morning -

I have having an issue with my R510 Access Point in my Lennar home.

The master AP is working normally, but the secondary AP is not powering on at all.

I have tried to disconnect it, but no matter what I do, there is no power light even coming up.

I believe this needs to be replaced.

Re: R510 Not powering on

Imran_ruckus — Wed, 11 Oct 2023 16:44:31 GMT

Hi @NickM0511

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that one of your Access Points is not powering up.

Please check with another working ethernet cable, since we have seen in many cases ceiling ethernet cable getting damaged.

Also, you could the Access Point by connecting to an external power 12 VDC adapter to connect to the R510 Access Point and check it separately without connecting to the Switch PoE port cable. (Please refer to the below screenshot). Usually, you will find the 12 VDC adapter connected to your ISP’s (Internet Service Provider’s) Router/modem router combo device.

Please check the Access Point following the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

Imran_ruckus — Thu, 12 Oct 2023 22:27:58 GMT

Hi @NickM0511

Greetings of the day!!!

Hope you are doing well.

Could you please update me on the status of the issue? Please let me know if you tried connecting your non-working access points with an external power adapter.

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

NickM0511 — Thu, 12 Oct 2023 22:39:53 GMT

Hello -

I have tried the suggested actions and there is still no power indicator light coming on.

Re: R510 Not powering on

Imran_ruckus — Fri, 13 Oct 2023 00:02:34 GMT

Hi @NickM0511

Greetings!!!

Thank you for the response and the information you shared.

Could you please plug your Non-working Access Point with an external power adapter into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and external power adapter connected to the Access Point, and a working power outlet? Please refer to the below pictures as an example. (Please note in the below picture there is a Switch just as an example, use an Access Point with a power adapter in your case)

Please use the below link to upload a VIDEO:

https://drive.google.com/drive/folders/16lG-j0MSKzjqBJSY4rsgh4myUlseA9bz?usp=sharing

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

NickM0511 — Fri, 13 Oct 2023 00:31:22 GMT

Sorry about that.

I tried again with a different power adapter and now I am getting a flashing red indicator light in the power section.

What does that mean?

Re: R510 Not powering on

Imran_ruckus — Fri, 13 Oct 2023 15:11:16 GMT

Hi @NickM0511

Greetings!!!

Thank you for the response and the information you shared.

If the PWR light on the Access Point is flashing, it means that the AP is in the booting process.

If it is still blinking Red. While it is connected to the power adapter, could you please try to factory reset it as described in the below guide?

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

NickM0511 — Fri, 27 Oct 2023 23:24:36 GMT

Hello -

I have been out of town and just recently got back home. I tried to plug the Ruckus R510 in with a different ethernet cord to see if anything lit up.

I am getting no lights at all when doing this. The only time I get a light is when I plug it in to an external power adapter snd the power light blinks red.

Would it make sense to do the factory reset while having it plugged in to the external power adapter?

Would I do the reset from the working AP?

Re: R510 Not powering on

Imran_ruckus — Fri, 27 Oct 2023 23:55:47 GMT

Hi @NickM0511

Greetings!!!

Thank you for the response and the information you shared.

Could you please share a picture of the Access Point connected to the external adapter?

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: R510 Not powering on

NickM0511 — Sat, 11 Nov 2023 22:41:20 GMT

I am still not getting any lights when it is connected via ethernet cable.

Re: R510 Not powering on

NickM0511 — Sat, 11 Nov 2023 22:50:59 GMT

I've tried to connect it with a brand new ethernet cable and no lights at all.

Could that poe port be bad?

Re: R510 Not powering on

Sgatjens — Mon, 13 Nov 2023 15:04:35 GMT

Hi @NickM0511

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Could you please check the link below and confirm that the setup you have is the correct one?

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Kind regards,

Sofia Gätjens