topic Re: Power surge in RUCKUS Support for Lennar Homes

Power surge

AlvinR — Fri, 10 Nov 2023 23:43:46 GMT

Hi we just lost our power and also lost the power on my access points I looked at the previous thread of discussion but ver technical for me, please help

Re: Power surge

Imran_ruckus — Fri, 10 Nov 2023 23:47:25 GMT

Hi @AlvinR

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Power surge

AlvinR — Fri, 10 Nov 2023 23:54:44 GMT

Re: Power surge

AlvinR — Fri, 10 Nov 2023 23:55:19 GMT

I did the powering off while holding the reset button

Re: Power surge

Imran_ruckus — Sat, 11 Nov 2023 00:10:07 GMT

Hi @AlvinR

Thank you for the detailed information you shared.

As I can see from the picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. And this is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.

Please follow the below steps to fix this issue:

As you mentioned that you tried reset, once again we will try to reset the Switch as described below VIDEO:

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.