topic Re: Icx7150 switch won’t reboot after power outage in RUCKUS Support for Lennar Homes

Icx7150 switch won’t reboot after power outage

jcortez5501 — Sat, 08 Apr 2023 22:38:09 GMT

Tried everything I found on the portal but I don’t have a computer degree so I still can’t get it running. Need to see if there is another option to get this back or at the very least reset to factory defaults. Tried the the reset button option but the light have been flashing amber for hours and still nothing. Need help please

Re: Icx7150 switch won’t reboot after power outage

Chandini — Sun, 09 Apr 2023 09:32:53 GMT

Hi Jcortez5501

Thank you for reaching out to us. I see that you have also posted in "Ruckus Forums " -> "ICX"

Link :

https://community.ruckuswireless.com/t5/ICX-Switches/ruckus-switch-not-working/td-p/56372

Are you able to access the switch using console ?

I have attached a link below for reference . Please run through and try to check if you are able to access the switch using console. (If not please upload the pic of the error you are seeing when you access switch using console or share picture of LED indication in front panel of the switch )

Link :

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

YouTube Video :

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please login to the RUCKUS account and you can also upload the image as shown in below picture which can help us understand the issue better.

Thanks

Re: Icx7150 switch won’t reboot after power outage

Imran_ruckus — Mon, 10 Apr 2023 20:03:19 GMT

Hi @jcortez5501

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS switch is stuck in reboot mode after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights. Also, light the status of Access Points.

Before uploading the photos, please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to the above queries or if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Icx7150 switch won’t reboot after power outage

jcortez5501 — Mon, 10 Apr 2023 22:47:53 GMT

I am not tech savvy enough to understand anything in the video or pdf unfortunately that is completely above my head or level of knowledge expertise. I attempted the direction but I still don’t link to switch.( honesty don’t think I did it right) I have an amber system light and solid green power light in the switch but it is not powering any access points and anything connected to the switch has no internet. I really need to speak with someone to walk me through this. Step by step

Re: Icx7150 switch won’t reboot after power outage

jcortez5501 — Mon, 10 Apr 2023 22:53:10 GMT

Re: Icx7150 switch won’t reboot after power outage

Imran_ruckus — Tue, 11 Apr 2023 00:05:13 GMT

Hi @jcortez5501

Thank you for the response and the information you shared.

As we can see from the picture you shared there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch. Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly.

Please follow the below steps in order to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please let us know once you finish this process. So that we could assist you in upgrading your Switch to the latest stable version to avoid these issues in the future.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

Re: Icx7150 switch won’t reboot after power outage

jcortez5501 — Sat, 04 Nov 2023 20:19:54 GMT

I have been trying to get assistance for my issue I have tried everything you have sent and the device will not communicate to get it out of boot mode. There is a lifetime warranty on This device what is the next step because I need to get this back up and running

Re: Icx7150 switch won’t reboot after power outage

Imran_ruckus — Mon, 06 Nov 2023 16:19:06 GMT

Hi @jcortez5501

Greetings!!!

Thank you for the response.

Apologies for the inconvenience caused.

As described in my previous post, could you please let me know if you tried to reset the Switch with a paper clip, and if the reset doesn’t work have you tried software recovery to the Switch?

Please note, that your RUCKUS Switch is stuck on boot mode which is a software issue and can be resolved by following the troubleshooting steps. As per our policies warranty is not covered on software issues as this can be resolved.

If you have followed the troubleshooting steps described in my previous post, could you please let me know what step you are stuck or please help us with a screenshot?

Sharing the process once again below, please check and try once again.

Please follow the below steps to fix this issue:

please to reset the Switch as described below in the VIDEO:

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

IF RESET DOESN’T WORK: Please follow the below steps.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Icx7150 switch won’t reboot after power outage

jcortez5501 — Wed, 08 Nov 2023 18:20:44 GMT

Yes I have attempted to reboot this device over a hundred times and the lights just flash after. I have attempted the steps below but get communication errors so the device will not communicate with my computer I need to speak with someone because the directions are not as clear as you make them out to be

Re: Icx7150 switch won’t reboot after power outage

Imran_ruckus — Wed, 08 Nov 2023 19:57:37 GMT

Hi @jcortez5501

Greetings!!!

Thank you for the response.

Apologies, Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

Please note, that this forum is on a best-effort support basis.

Could you please share a Picture showing the software recovery cable connections between the Switch and the Laptop? Also please share the screenshot of the errors you are getting while performing the software recovery process.

Please help us with the above requested information to assist you further.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.