topic Re: Failed ICX7150-C12P-2X1G in RUCKUS Support for Lennar Homes

Failed ICX7150-C12P-2X1G

TIM3PORT — Sat, 04 Nov 2023 18:52:25 GMT

My switch stopped working recently, when I plug it in all the lights light up for a second and they then turn off.

I tried the reset with a paper clip 25 times with no change can this device be replaced.

https://youtu.be/6jHMTdo_hK4?si=SANLjPKR43mxYA7O

Thanks for all the help.

Re: Failed ICX7150-C12P-2X1G

Sgatjens — Mon, 06 Nov 2023 14:57:23 GMT

Hello @TIM3PORT

Thank you for the information you shared.

Could you please plug your ICX-7150-C12P Switch into a working power outlet and send us PICTURES and VIDEO of it showing the light status, and cord connected to the Switch and power outlet? Please refer to the below pictures as an example.

Please use the below link to upload a VIDEO:

https://commscope-my.sharepoint.com/personal/sofia_gatjens_commscope_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fsofia%5Fgatjens%5Fcommscope%5Fcom%2FDocuments%2FLennar&ga=1

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Kind regards,

Sofia Gätjens

Re: Failed ICX7150-C12P-2X1G

TIM3PORT — Mon, 06 Nov 2023 16:30:48 GMT

I have uploaded the image and a video as well as as a putty log.

Magically after the 1000th replug after I took the video all the connection lights came on and stayed on With no connections added to the switch putty shows me mutliple errors non stop

PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE Fatal: Vmain (48V) fault has forced all ports on slot 0 to lose power.
PoE: Port 1/1/5 lost non-PD, so enabling PD detection.

When I unplug and replug some of the network cables I get the PD log. now that the unit power should I try a reset and do a firmware update?

Re: Failed ICX7150-C12P-2X1G

Sgatjens — Mon, 06 Nov 2023 16:57:41 GMT

Hi @TIM3PORT

The best option here is to try to upgrade the switch's software.

The recommended stable versions are 8095g (08.0.95g) or 8095j (08.0.95j)

The Upgrade path would be 8060>>8080f>>8095g OR 8095j

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Feel free to contact me if you have questions.

Kind regards,
Sofia Gätjens