topic Re: R510 in RUCKUS Support for Lennar Homes

R510

Barb — Thu, 02 Nov 2023 14:01:19 GMT

Hey,

I have Lennar home and ruckus R510. Before system was set up for login admin and password Lennar, but when I'm trying login in to "my account" I can't. My xfinity network shows me high speed, but when I try use my home network pages freeze. SN# 372072005569

Re: R510

Sgatjens — Thu, 02 Nov 2023 18:09:43 GMT

Hi @Barb

Thank you very much for the information provided.

What specific symptoms or issues are you encountering when connecting to the Ruckus-Wifi network (distinct from your xfinity router)? For instance, are you experiencing problems such as websites not loading, devices disconnecting or facing functionality issues, network dropouts at random intervals, smart devices unable to connect to the internet, or the Unleashed dashboard occasionally displaying "Disconnected" in the Internet tab, among others?

May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

Re: R510

Barb — Sun, 05 Nov 2023 14:05:34 GMT

Problem is still here. No internet connection or very slow.

Re: R510

Barb — Sun, 05 Nov 2023 14:08:46 GMT

2nd floor

first floor.

I can't login in to my admin profile.

I don't know what to do

Re: R510

Barb — Mon, 06 Nov 2023 11:51:10 GMT

Hello,

I'm on my admin profile but my switch doesn't work. Please let me know how can I fix it! there wasn't ip address, I addedmy admin pageI installed LanScan to check switch ip address but still doesn't work.

Re: R510

Sgatjens — Mon, 06 Nov 2023 14:47:17 GMT

Hello @Barb

Thank you very much for the information provided.

Based of the information you shared, it seems like you are presetting the routing code.

Output:

ICX7150-C12 Router

Symptoms

-Websites not loading
-Devices getting disconnected or having problems working as intended.
-Network dropping at random points in time.
-Smart devices not being able to connect to the internet.

-Unleashed dashboard sometimes not showing as "Connected" on the Internet tab.

-Slow connectivity

Re: R510

Sgatjens — Mon, 06 Nov 2023 14:49:02 GMT

We have 2 ways to access to the Switch A) In a logical way via Ip address (Ip address are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using).

1-This guide show you how to track the IP address of the Switch

How to find my Ruckus “Devices IP address” using free applications
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-This guide show you how to access remotely to your switch
How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

3-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

In simple words write the following commands and hit enter to accept each command:

ICX7150-C12 Router#enable
ICX7150-C12 Router#copy flash flash secondary
ICX7150-C12 Router#boot system secondary yes

Here are the guides:

1 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305
2 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

B) The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘3’

Please note that, in my opinion, the most straightforward method involves using a console connection, as it only requires the correct cable to access the ICX switch

>Once the router issue is resolved, I can guide you through the steps to add the switch to your Unleashed dashboard. The switch doesn't automatically appear on the dashboard by default, so you'll need to add it manually if you wish to view the switch there.

Kind regards,

Sofia Gätjens

Re: R510

Barb — Fri, 10 Nov 2023 14:05:01 GMT

Hello, I got Emil with instructions but how can I do all steps if I'm apple user. I don't have any device with windows.

Re: R510

Sgatjens — Fri, 10 Nov 2023 14:41:09 GMT

Hi @Barb

You can use step B) and check the link, you will find how to access the switch with an Apple MAC.

B) The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Sofia Gätjens

Re: R510

Barb — Fri, 10 Nov 2023 15:23:26 GMT

Hello, I'm following all steps but I can't find ip of my ruckus, and terminal doesn't show me command like you said

Re: R510

Sgatjens — Fri, 10 Nov 2023 17:02:29 GMT

Hi @Barb

Do you have access to your Xfinity router through either an application or a web interface? If you do, could you please verify whether you can find the IP address assigned to the ICX7150? I noticed that you attempted to use an IP scanner, but the two entries labeled "Ruckus" are likely your access points, as their MAC addresses don't match with the ICX7150.

If you can find it then you can follow the steps below:
2-This guide show you how to access remotely to your switch
How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

3-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

In simple words write the following commands and hit enter to accept each command:

ICX7150-C12 Router#enable
ICX7150-C12 Router#copy flash flash secondary
ICX7150-C12 Router#boot system secondary yes

Here are the guides:

1 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305
2 ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

If you don't have access, please provide a photo of your ICX7150 switch with cable connections. I need to confirm that the Xfinity router is properly connected to our ICX7150 switch.

(Refer to the image below and share a corresponding photo, displaying the complete switch panel with cable connections to the switch ports.)

Note: Ensure that ALL cables are connected to the 12 ports on the front panel, organized in 2 rows of 6 ports each.

Kind regards,

Sofia Gätjens

Re: R510

Barb — Fri, 10 Nov 2023 19:15:40 GMT

Could you please pay attention- I have Mac, not windows. I'm so tired go back and forth. Please check my conversation from the beginning. I'm sending now picture of my router. Please try do your best to help me.

Re: R510

Sgatjens — Fri, 10 Nov 2023 21:16:32 GMT

Hi @Barb

I understand that you don't have a Windows device. However, all the links I provided already contain the steps for accessing the switch if you are a Mac user.

Regarding my past comment: Do you have access to your Xfinity router through either an application or a web interface? If you do, could you please verify whether you can find the IP address assigned to the ICX7150? I noticed that you attempted to use an IP scanner, but the two entries labeled "Ruckus" are likely your access points, as their MAC addresses don't match with the one shown for your ICX7150.

If you can identify the IP address of your switch from your ISP router, you can proceed to access the switch using the guides I previously shared. Alternatively, you can enter that IP address in the URL bar of your web browser to access the unit via the web.

How to Fix Routing code issues on Lennar Home users via Web Gui.
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/td-p/47959

Feel free to contact me if you have questions.

Kind regards,

Sofia Gätjens