topic Moved into a previously owned Lennar, and having trouble with the Ruckus system in RUCKUS Support for Lennar Homes

Moved into a previously owned Lennar, and having trouble with the Ruckus system

avaabtahi — Sat, 04 Nov 2023 15:41:56 GMT

Hi All,

We recently moved into a Lennar home and we are trying to connect to the Ruckus system and having a huge problem. I have gone through many of the forum steps and still a dead end. here is what has been done so far!

1) Verizon came in and connected our router, and the router works fine we are connected to our router. We connected the router to the switch in the garage, and nothing happens to the extenders/access points on all three floors with red lights. Then we looked at a form and suggested we do a factory reset, and so we did.

2) I tried to configure on the app; there is one configureXXXX, but when I connect to it, it says no internet on the app and unable to move forward. I honestly feel like that is not even ours... could be the home next door.

3) I saw some paperwork that seems like Lennar has its own Lennar-XXXXX with password and everything, but I cannot find that name on the Wi-Fi list at all.

4) at this point, I am at a dead end. Pictures of all systems are attached, I have looked at the website indicating what each light means but really not much of a help.

Level 1 is flashing both CTL and PWR on Green

Level 2 is Solid Yellow on 2.4 and 5 with Solid green on CTL and Flashing PWR

Level 3 Just a Flashing PWR

UPDATE: I moved the white Cable in the picture that was connected one of the sections with the 12 ports, now the Configure connects and goes to an website and says, website was not found. and then when I try the app too again it says no internet connection

Re: Moved into a previously owned Lennar, and having trouble with the Ruckus system

Imran_ruckus — Mon, 06 Nov 2023 23:50:36 GMT

Hi @avaabtahi

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable plug it into the correct port and try to connect to the Internet via Access Points. If required, please reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and ISP’s router once and try again.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Moved into a previously owned Lennar, and having trouble with the Ruckus system

avaabtahi — Mon, 06 Nov 2023 23:11:26 GMT

Hi,

thank you for your reply, I have done the steps as mentioned. Unplugging of both ISP and the switch and moving the Ethernet. And was not successful, as come to the same stopping point as above.

please let me know if there are any other suggestions.

Thank you,

Re: Moved into a previously owned Lennar, and having trouble with the Ruckus system

Imran_ruckus — Mon, 06 Nov 2023 23:49:05 GMT

Hi @avaabtahi

Greetings!!!
Thank you for the response and the update.

As per the pictures you shared, the Switch and the Access Points seem in a normal state.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi Network/SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 3 Access Points in your case, remove the cables of any TWO Access Points, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.