topic Re: Can’t connect to rukus admin page or unleashed app in RUCKUS Support for Lennar Homes

Can’t connect to rukus admin page or unleashed app

sudarshangaja22 — Tue, 31 Oct 2023 04:26:29 GMT

Can’t connect to rukus page using the ap’s IP address directly. super/sp-admin dose t work.

unleashed app doesn’t work in iOS saying in need to connect to WiFi which I am

Re: Can’t connect to rukus admin page or unleashed app

Imran_ruckus — Fri, 03 Nov 2023 20:39:27 GMT

Hi @sudarshangaja22

Greetings!!!

Thank you for contacting RUCKUS Community.

I hope you are doing well!!!

Thank you for the information you shared.

Could you please let me know if this is a Lennar Home setup? Please confirm.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Can’t connect to rukus admin page or unleashed app

sudarshangaja22 — Fri, 03 Nov 2023 21:56:01 GMT

Yes this is Lennar home

Re: Can’t connect to rukus admin page or unleashed app

Imran_ruckus — Fri, 03 Nov 2023 22:02:31 GMT

Hi @sudarshangaja22

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Can’t connect to rukus admin page or unleashed app

sudarshangaja22 — Fri, 03 Nov 2023 23:06:00 GMT

I am not able to log in or might have lost my correct credentials and forgot password doesn’t work if I use AP’s up site

Re: Can’t connect to rukus admin page or unleashed app

Imran_ruckus — Fri, 03 Nov 2023 23:08:29 GMT

Hi @sudarshangaja22

Thank you for the response and the update.

Could you please try with the default credentials and log in provided in the below?

These usernames and passwords are key sensitive, please use capital letters where necessary

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Can’t connect to rukus admin page or unleashed app

sudarshangaja22 — Mon, 06 Nov 2023 03:13:39 GMT

None of these worked

Re: Can’t connect to rukus admin page or unleashed app

Imran_ruckus — Mon, 06 Nov 2023 15:11:11 GMT

Hi @sudarshangaja22

Greetings!!!
Thank you for the response and the update.

If you don’t know the login credentials and default credentials do not work, we may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi network/SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.