topic Re: Refurbished ICX 7150 C12P Switch/Hub How to install in RUCKUS Support for Lennar Homes

Refurbished ICX 7150 C12P Switch/Hub How to install

dsmith160 — Tue, 31 Oct 2023 19:53:05 GMT

Refurbished Switch/Hub ICX 7150 C12P has LED's SYST orange & PWR LED green. No other LED's on. Status area no LED's lights on. AP also has no LED's lights. Nokia fiber modem light functioning including internet LED. Router functioning and devices including computer and other devices have internet connections. Access points are properly connected to router including AP however, no LED activity from 7150 access points or LED's.

All the devices are connected properly as mentioned in forum diagram furnished by Vasquez Fer Moderator

A modem and a router are connected to the ICX 7150-C12p.

Refurbished Switch/Hub ICX 7150 C12P received with no set-up/ installation instructions how to connect the application "Unleashed" or ConfigMe. Please provide the step required to bring the Switch/Hub ICX 7150 C12P & AP online.

Dallas

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

Imran_ruckus — Tue, 31 Oct 2023 23:59:10 GMT

Hi @dsmith160

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you need assistance as your replaced RUCKUS ICX-7150-C12P Switch isn’t working.

As we saw on the other old post you have, we already RMA, and you got a new Switch. As you mentioned the light status, could you please share a picture of your new Switch showing the light status when connected to the power outlet?

Please let me know if you have any queries in this regard.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

dsmith160 — Thu, 02 Nov 2023 18:33:55 GMT

It is finally working... I think. In the Unleased app it shows that I have 3 ICX7150-C12- switches (see image). Also, it connects to a SSID that I had used on the ICX7150-C12 switch that was replaced with the new refurbished one. Which is not correct. The router SSID is ASUS_98_2G or ASUS_98_5G, not Dallas, whcih appeared instead of ConfigMeXXXXX.

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

Imran_ruckus — Thu, 02 Nov 2023 19:38:27 GMT

Hi @dsmith160

Greetings!!!
Thank you for the response and the update.

We suggest factory resetting the Access Points. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi Network/SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back to the Switch ports.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

dsmith160 — Fri, 03 Nov 2023 18:13:49 GMT

I'm sorry I don't understand what you're suggesting Imaran. I only have 1 AP and 1 switch. Why would the replacement switch have the prior SSID of "Dallas" instead of "Configure.Me-XXXXX"? You also say to "disconnect other AP's". I don't have any other AP's. My question is. Why is Unleased showing 2 other switches totaling 3 when there is only the refurbished 1? And lastly.... how do I change to the SSID of the real router SSID of ASUS_98_2G or ASUS_98_5G, and not "Dallas"? I just want the ICX7150 to see and connect to router ASUS_98_2G or ASUS_98_5G and remove the ghost ICX7150's that are not connected. All the AP LED's are displaying green with the exception of "air" in the middle. Hope that makes sense.

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

Imran_ruckus — Fri, 03 Nov 2023 20:15:22 GMT

Hi @dsmith160

Greetings!!!

Thank you for the response and the detailed information you shared.

Please note SSID will be broadcasted from the Access Points and NOT the RUCKUS ICX-7150-C12P Switch.

If you want to change your ISP (Internet Service Provider) Router’s SSID, you need to log into your ISP Router’s account to change the same.

When it comes to the RUCKUS R510 Access Point please perform the factory reset process as explained in my previous post, on the ONE Access Point you have. Once you press the reset button on the Access Point you will see configure.me-xxxxxx SSID (Please refer to my previous post and perform a factory reset of the Access Point).

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

dsmith160 — Fri, 03 Nov 2023 21:20:20 GMT

Imran, it seems you're not understanding what I'm asking. My router use to broadcast SSID = Dallas. I've now changed it to ASUS_98_2G or ASUS_98_5G. Are you stating that the AP (which was not changed only the Switch, save it's SSID as Dallas? If so, why can't I just go into unleashed.ruckuswireless.com/admin/dashboard.jsp, under Wi-Fi and just edit "Dallas" and change it to the SSID that I created for my router to broadcast (NOT MY ISP) to either ASUS_98_2G or ASUS_98_5G? There an edit function in ruckuswireless.com/admin. Why would I need to reset the AP to configure.me-xxxxxx SSID? Can I rename the AP SSID to configure.me-xxxxxx, or ASUS_98_2G, or ASUS_98_5G SSID instead of "Dallas"?

see below

Wi-Fi Networks

Traffic: 0.62 MB

Total1Working1Disabled0

CreateEdit

Data duration:10 minutes1 hour12 hours

Display Mode:CardTable

Summary - 1 Wi-Fi Networks

Clients

Traffic

Dallas

Clients

Traffic

Summary

1 Wi-Fi Networks enabled, 0 Wi-Fi Networks disabled.

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

Imran_ruckus — Fri, 03 Nov 2023 21:55:19 GMT

Hi @dsmith160

Greetings!!!

Thank you for the response and the detailed information you shared.

Apologies there was a little confusion, as you mentioned about the configure.me-xxxxxx SSID which will be broadcasted from the AP during the factory reset process.

As I can see from the screenshot you shared, you have an SSID with the name ‘Dallas’ under the Wi-Fi networks in your Unleashed system which is getting broadcasted by the AP. As you can log into the Unleashed system you can just edit the SSID by selecting it and using the ‘Edit’ option. (Please refer to the highlighted screenshot below)

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

dsmith160 — Fri, 03 Nov 2023 22:00:54 GMT

Iram, just so there's no confusion. I can use the edit command changing "Dallas" to ASUS_98_2G, or ASUS_98_5G... and a AP reset is not required.... correct?

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

Imran_ruckus — Fri, 03 Nov 2023 22:04:56 GMT

Hi @dsmith160

Thank you for the response.

Yes, you can edit the SSID and there is no reset of the Access Point required as you can access the Unleashed system.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

dsmith160 — Fri, 03 Nov 2023 22:16:07 GMT

Excellent Imran!

Should I also add "Do you want to remotely manage this network" Yes show me how or Skip?

Make the 1 AP Primary Preferred Master?

Lastly, I have another ICX 7150 C12P that was also impacted by the power outage just like the one we RMA for a replacement.

The SN: FEK3845R01X, which has the exact same issue that you and I tried to trouble with no Com 1 or Com 3 and it won't reset as I tried all the troubleshooting step you asked me to try. Can you authorize a returned RMA for one that has been refurbished?

Thanks,

Dallas

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

dsmith160 — Fri, 03 Nov 2023 22:20:03 GMT

I just received this email Imran... fyi

Attention: Dallas Smith, Dallas Smith, Umesha Nandeesh

The defective product(s) associated with this RMA have been received by Ruckus Wireless. Details of your return are listed below:

Case No.: 01579208

RMA No.: 01579208

Courier:

Tracking #:

Serial Number(s): FEK3838R0PB

Thank you for your prompt attention, please feel free to contact us if you have any questions.

Best Regards,

Ruckus Wireless

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

Imran_ruckus — Fri, 03 Nov 2023 22:21:18 GMT

Hi @dsmith160

Thank you for the response.

you can skip the remote management which is not required for now.

For the other Switch issue you have, I would suggest you raising a new post and we can check all the required details and proceed accordingly.

Thank you again for your patience and understanding.

Did I answer your query? If yes, hit the Kudos button and also accept the answer as an Accepted solution.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

dsmith160 — Fri, 03 Nov 2023 22:35:33 GMT

Imran please answer this question.

Should I make the 1 AP I have Primary Preferred Master?

Re: Refurbished ICX 7150 C12P Switch/Hub How to install

Imran_ruckus — Fri, 03 Nov 2023 23:41:14 GMT

Hi @dsmith160

Thank you for the response.

As you have Only ONE Access Point it will act as a Master already.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.