Home Ownership Change // Update email to new owner?

HalpMePlz — Fri, 03 Nov 2023 20:18:18 GMT

My girlfriend recently bought a Lennar home in Utah from a previous owner, so the "smarthome" database is probably linked to the former owners address. The internet was working for a while but just recently everything seemed to failover to a "restore.meXXXX" status or something. We tried power cycling all the things. Then hard resetting all the things. Nothing seems to have brought us back online. I can't seem to http into the web console for the switch (ICX- 715c12p), and when we're doing a traditional setup through the phone app, all the U::P comboes we've tried have failed for the switch access, even after a hard reset.

A: Anyone know how to get that updated for all things Lennar? (but specifically at least for ruckus wireless in this case?
B. Do I have to whip out my old windows 10 laptop and plug it directly into the switch and configure it, and even if I do, will it work with the downstream?
C. ALL of the ethernet cables into the switch are blue. None of them are labeled as "FIBER" or "ATT" or "MAIN" or anything. What's the easiest way for me to check which one comes from the main feed?

Re: Home Ownership Change // Update email to new owner?

Imran_ruckus — Fri, 03 Nov 2023 20:30:05 GMT

Hi @HalpMePlz

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you need assistance in setting up the RUCKUS devices in your recently moved Lennar home.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Home Ownership Change // Update email to new owner? in RUCKUS Support for Lennar Homes

Home Ownership Change // Update email to new owner?

Re: Home Ownership Change // Update email to new owner?