topic Re: ruckus connectivity issues in RUCKUS Support for Lennar Homes

ruckus connectivity issues

pgonzalez9 — Thu, 02 Nov 2023 16:52:21 GMT

Hi.

Im having some issues with all 4 of my access points and ruckus switch, after a power loss two weeks ago. the internet connection as been intermiten when devicies connect to the access points, the conection becomes on and off randombly, also making my apple devicies and window computers not connect to the internet. can some one help me with this. i tried power cycling the network switch, and the access points. i also had att replace the modem and i still have the same result

Re: ruckus connectivity issues

Dilshad_Zafar — Thu, 02 Nov 2023 17:39:49 GMT

Hi @pgonzalez9 ,

Could you please confirm the models of these APs.

In such case, I would start my troubleshooting from checking if the APs are still getting sufficient power and whether they are going through random reboots when clients face issue as there was a power related incident that started this.

Could you please get the following commands from the CLI of the APs :-
1. get uptime

2. get power-mode

Regards,
Md. Dilshad Zafar | Senior Technical Support Engineer
Work Hours: Mon-Fri, 9 AM to 5 PM PST
COMMSCOPE - RUCKUS
https://community.ruckuswireless.com

Re: ruckus connectivity issues

pgonzalez9 — Thu, 02 Nov 2023 18:21:00 GMT

Hi Zafar,

im using 4 R510 access points. I tried doing the CLI using putty and my Mac Terminal connecfion and i get unable to connect. so basded on the gui interface they been running for 22hrs 30min. as for the switch i receive this from Lennar and i belive it as already set up for someone else so i dont know the user name and password for the switch. i've also tried connectin to it using putty and telnet connction with no success.

Re: ruckus connectivity issues

Imran_ruckus — Thu, 02 Nov 2023 19:50:27 GMT

Hi @pgonzalez9

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that the Internet connection from your RUCKUS devices is Intermittent after a power outage.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus connectivity issues

pgonzalez9 — Fri, 03 Nov 2023 01:30:30 GMT

I found the IP of the Switch - 192.168.1.235 this was through my att router. The ip application only found my 4 AP and now switch. When going through PuTTY and connecting through the IP i get the same black screen as connected directly with the USB C on front of the switch

Re: ruckus connectivity issues

pgonzalez9 — Fri, 03 Nov 2023 01:33:33 GMT

here is the PuTTY screen trying to connect via IP Address

Re: ruckus connectivity issues

Imran_ruckus — Fri, 03 Nov 2023 16:08:10 GMT

Hi @pgonzalez9

Greetings!!!

Thank you for the response and the information you shared.

Please confirm the IP Address you are using belongs to the RUCKUS ICX-7150-C12P Switch. You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Once you confirm it, please try the SSH Or Telnet option to log in to CLI (Putty) as described below in the screenshots-

SSH- Port 22

Telnet – Port 23 (If SSH doesn’t work)

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus connectivity issues

pgonzalez9 — Fri, 03 Nov 2023 21:47:54 GMT

The ip of the switch can only be found under the list of devices on my ATT modem as shown on the picture below. When trying to ping the device i or even access the ip through the internet browser i get fail to reach /open page. Also when connecting directly through USB C i cant connect to the swith as show on the pictures from my previews post

Re: ruckus connectivity issues

Imran_ruckus — Fri, 03 Nov 2023 22:07:13 GMT

Hi @pgonzalez9

Thank you for the response and the update.

Could you please try to access the Switch using Putty application on a Windows laptop as described in my previous post?

Also please try to access the Switch on a web browser and try to login.

Please check and let me know.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus connectivity issues

pgonzalez9 — Fri, 03 Nov 2023 23:21:14 GMT

Hi,

i had to plug in a different POE to get this to work. I now able to log in to the switch

Re: ruckus connectivity issues

pgonzalez9 — Fri, 03 Nov 2023 23:23:10 GMT

here is the info requested

Re: ruckus connectivity issues

Imran_ruckus — Fri, 03 Nov 2023 23:37:02 GMT

Hi @pgonzalez9

Thank you for the response and the information you shared.

This issue is because your switch is running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

As I can see from the output you shared, your Switch is booted up on the secondary partition which is running on Routing code (SPR) as highlighted in the below screenshot.

Please Enter the below commands in CLI to fix this issue:

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

We suggest upgrading your switch to the latest stable version to avoid this issue in the future. Your Switch is on an older version that is 08080d. Please let us know once you complete the above process to assist you with the Upgrade of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: ruckus connectivity issues

pgonzalez9 — Fri, 03 Nov 2023 23:58:27 GMT

done

Re: ruckus connectivity issues

pgonzalez9 — Sat, 04 Nov 2023 02:30:31 GMT

i got a new issue now the POE wont work and the cant access the Switch through putty telnet. i can access it using ssh but i dont know the user and password. i have tried all the steps for the lennar super user and admin passwords but non of them work

Re: ruckus connectivity issues

Imran_ruckus — Mon, 06 Nov 2023 15:08:02 GMT

Hi @pgonzalez9

Greetings!!!
Thank you for the response and the update.

Please try to access it using Telnet once again.

As you mentioned, have you tried to log into the Switch on the web browser using the below default credentials?

Switch default credentials will be as mentioned below.

Username: super

Password: sp-admin

If the above credentials don’t work, you can try below default credential combinations as well.

If any of the above credentials don’t work, please try to factory reset the RUCKUS ICX-7150-C12P Switch as described in the below VIDEO and once you perform the reset try to login with the above-mentioned default credentials again.

VIDEO link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.