topic Re: Need help configuring Ruckus APs in pre-owned Village Builder home in RUCKUS Support for Lennar Homes

Need help configuring Ruckus APs in pre-owned Village Builder home

JacobKlutch — Tue, 31 Oct 2023 20:13:18 GMT

Dear Community,

I am struggling with poor Wi-Fi network in my home. I recently bought it and it comes with 3 Ruckus APs and one ICX7150. I tried to skim through several blogs but couldn't get any solution.

Please help me configure it.

Thanks a ton,

Jacob.

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

Imran_ruckus — Tue, 31 Oct 2023 21:14:39 GMT

Hi @JacobKlutch

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you need assistance as Internet Connectivity via RUCKUS devices in your recently moved Lennar home is very slow.

As per the light status of the RUCKUS ICX-7150-C12P Switch and the R510 Access Points, they seem to be in a normal status.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports as shown in the below screenshot. Please unplug the ethernet cable plug it into the correct port and try to connect to the Internet via Access Points. If required, you can reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and the ISP’s Router once.

Could you please let me know if you can connect to the Internet via the R510 Access Points Wi-Fi network or if you have any issues?

Please confirm and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

JacobKlutch — Wed, 01 Nov 2023 11:48:08 GMT

Hello Imran,

Thanks a lot for rapid response.

I did read it and changed the cable to be inserted in one of the 12 slots. But it is still not working.

Regards,

Jacob

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

JacobKlutch — Wed, 01 Nov 2023 11:51:52 GMT

Hello Imran,

Thanks a lot for rapid response.

I did read it and changed the cable to be inserted in one of the 12 slots. But it is still not working. What I meant by not working is that the I dont get the "configure-me" wifi option and neither can I access it through unleased app.

Regards,

Jacob

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

Imran_ruckus — Wed, 01 Nov 2023 15:15:34 GMT

Hi @JacobKlutch

Greetings!!!
Thank you for the response and the update.

As per the pictures you shared, the Switch and the Access Points seem in a normal state.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi Network/SSID via Access Points.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 3 Access Points in your case, remove the cables of any TWO Access Points, and perform the factory reset on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please perform the factory reset of the Access Points as per the above process and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

Ruckus_Rookie — Wed, 01 Nov 2023 20:33:39 GMT

Hi Imran,

Thank you for responding to Jacob above. With regards to your recommendation:

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

..in that video Ruckus doesn't explain *how* to access the User Interface (UI or Dashboard), just what to do *after* you're connected.

Do you connect your laptop to either the Type-C USB console port (#1 on Ruckus Port-side view) or the Rj-45 console port (#15)? If so, then what? 🤔 Are you in the UI at that point or do you need to do something else to access the UI (reboot? shut down first/connect cable/restart)? Thanks in advance.

https://support.alcadis.nl/Support_files/Ruckus/ICX/Hardware%20Documentation/ICX%207150/Ruckus%20ICX%207150%20-%20Hardware%20Installation%20Guide.pdf

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

Imran_ruckus — Wed, 01 Nov 2023 20:50:14 GMT

Hi @Ruckus_Rookie

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

You can log into the Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ to access the Unleashed user interface.

We use Ports 1 and 15 to get Console access to the RUCKUS Switch for troubleshooting purposes.

If you have any other queries, please raise your own post on this Lennar Community forum to avoid confusion on this post and assist you better.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

Ruckus_Rookie — Wed, 01 Nov 2023 21:04:45 GMT

Thanks - I'll start my own post.

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

Imran_ruckus — Fri, 03 Nov 2023 00:00:18 GMT

Hi @JacobKlutch

Greetings!!!

Could you please let me know the status of the issue?

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

JacobKlutch — Fri, 03 Nov 2023 01:13:37 GMT

Hello Imran,

looks I am running in to some issues. Here are the my steps :

Removed two cables from the switch ( so only one remained)
physically reset the switch.
after 2nd attempt, I got the “configure-me—xxx” option.
I followed all the steps in the app. It asked for creating a Wifi password and a admin password that I did ( in the Mobile app).
Now it is showing me as one of the options to connect to Wifi in the list of options.
then I connected rest of the two cables for APs.

However, I am facing issues:

1. I am not able to access the portal for management. It keeps showing me same messages as attached.

2. the other two APs are still showing amber for both 2G & 5G.

3. somehow all three APs are also showing as connected in my AT&T “smart home manager” app. I am thinking, ideally that should not happen as the APs are connected through switch and not directly.

4. I also lost connection to one of my previously connected device (pool management app).

Kindly advise.

Thanks,

Jacob

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

JacobKlutch — Fri, 03 Nov 2023 01:16:15 GMT

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

Imran_ruckus — Fri, 03 Nov 2023 16:02:04 GMT

Hi @JacobKlutch

Greetings!!!

Thank you for the response and the detailed information you shared.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

JacobKlutch — Fri, 03 Nov 2023 21:05:36 GMT

Hello Imran,

Thanks.

Version for master AP:

200.7.10.2.339.

I was wondering if sharing the device information in an open forum wont lead to internet risks.

Thanks,

Jacob

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

Imran_ruckus — Fri, 03 Nov 2023 21:13:45 GMT

Hi @JacobKlutch

Thank you for the response and for sharing the requested information.

As you mentioned, your Unleashed Access Points are on an old version 200.7.10.2.339. This is the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot to download the file for Local Upgrade:

https://support.ruckuswireless.com/software?filter=91#sort=relevancy&f:@source=[Software%20Downloads]

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

JacobKlutch — Fri, 03 Nov 2023 21:46:29 GMT

Hello Imran,

I tried to explore both online and local upgrade. The issue us that the screen is locked and it doesnt allow me to change to local upgrade or select any other button.

Regards,

Jacob.

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

Imran_ruckus — Fri, 03 Nov 2023 22:00:13 GMT

Hi @JacobKlutch

Thank you for the response and the update.

Please try to Upgrade using the Mozilla Firefox Web Browser on your Laptop.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

JacobKlutch — Fri, 03 Nov 2023 22:51:19 GMT

Thank you so so much, Imran !! It worked !! 😂

Re: Need help configuring Ruckus APs in pre-owned Village Builder home

Imran_ruckus — Fri, 03 Nov 2023 22:59:19 GMT

Hi @JacobKlutch

Thank you for the response.

Great!!! Good to know that the it worked.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great weekend ahead!!!

Did I answer your query? If yes, hit the Kudos button and also accept the answer as an Accepted solution.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.