topic Re: HELP! in RUCKUS Support for Lennar Homes

HELP!

gonzales09 — Wed, 01 Nov 2023 15:15:49 GMT

I just lost my WIFI access this morning. My main WIFI source (through AT&T) is working fine, but lost my Unleashed/Ruckus access. I don't even know where to start troubleshooting.

My network name isn't even showing up anymore.

Re: HELP!

Imran_ruckus — Wed, 01 Nov 2023 15:23:09 GMT

Hi @gonzales09

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that Wi-Fi from your RUCKUS devices is not working.

Could you please let us know the answers to the below queries to assist you better?

1. If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: HELP!

gonzales09 — Wed, 01 Nov 2023 17:51:41 GMT

Thanks for reaching out. I finally got it to come back online. I am still not sure what happened, but it is back up and running now.

Re: HELP!

Imran_ruckus — Wed, 01 Nov 2023 19:21:05 GMT

Hi @gonzales09

Thank you for the response.

Great!!! Good to know that the issue is now resolved.

We appreciate your time and patience on this case.

Thank you again for contacting RUCKUS Lennar Home Community and feel free to contact us for future queries.

Have a great day ahead!!!

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.