topic Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot in RUCKUS Support for Lennar Homes

Ruckus ICX 7150-C12P dumb switch not working after a reboot

kjcamut — Sun, 29 Oct 2023 20:20:37 GMT

Lennar home with Linksys router that provides internet to Ruckus dumb switch ICX 7150-C12P and 3 Access points. Linksys reboots and provides internet but no longer able to connect to the Ruckus. Is there a software update or fix for this?

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

Sgatjens — Mon, 30 Oct 2023 17:47:38 GMT

Hello @kjcamut

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

kjcamut — Mon, 30 Oct 2023 18:52:17 GMT

Thank you for responding. The configuration has not changed since it was installed in 2018. Linksys switch connected to Ruckus dumb switch connected to 3 Access points. We did reboot the entire system and this is when the Ruckus did not come back up. The pictures of the switch and access point cannot be attached as it says i dont have permission to upload when i click the camera.

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

kjcamut — Mon, 30 Oct 2023 18:53:02 GMT

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

kjcamut — Mon, 30 Oct 2023 18:53:40 GMT

very odd, had to reply to myself to upload the pics, hopefully you can see them.

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

Sgatjens — Mon, 30 Oct 2023 21:41:13 GMT

Hi @kjcamut

When you mentioned, "We did reboot the entire system and this is when the Ruckus did not come back up," could you please clarify what you meant? Did you specifically reboot the Ruckus devices, or was it only the unit from your ISP (Linksys switch), or did you reboot all of them?

If you did reboot the Ruckus switch, could you provide details on how you performed this reboot?

Currently, I can only observe one AP; are the lights on the other two Access Points the same?

Can you confirm whether you can see the Lennar Wifi network associated with your Ruckus devices? If so, are you able to successfully connect to it?

Kind regards,

Sofia Gätjens

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

kjcamut — Mon, 30 Oct 2023 23:02:38 GMT

1. The reboot was a power off of the Linksys router and the Ruckus switch. The lights on the other 2 access points are similar.

2. Not sure what you mean by Lennar wifi but the Linksys router is working and if you are close enough to it you can connect to it for internet access.

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

Sgatjens — Tue, 31 Oct 2023 16:29:42 GMT

Hi @kjcamut

Thank you for the information you shared.

We need to access to the ICX-7150 C12P via CLI (command line) this can be done via remote or console.

You can use any scanner to know which IP address belongs to your ICX7150 switch or if you have access to your Linksys router, you can try to find it there or you can use the following guide:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

If you prefer access via console here is a quick guide how to access via CLI of the devices

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this

ICX7150-C12 Switch>

Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version

Copy and paste the results on the chat (here)

Kind regards,

Sofia Gätjens

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

kjcamut — Tue, 31 Oct 2023 17:34:27 GMT

ok, so i used unleashed.ruckuswireless.com and used the admin username and password to enter.

Here is what i see Version 200.12.10.105.129

Is this what you are asking for?

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

Sgatjens — Tue, 31 Oct 2023 17:53:42 GMT

Hi @kjcamut

Unfortunately no, that version belongs to your access points, not to the ICX 7150 switch.

Kind regards,

Sofia Gätjens

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

kjcamut — Wed, 01 Nov 2023 13:10:39 GMT

Apologies but i am unable to follow your instructions. I do not have an IP address for the switch to enter in the Putty app. Is there a way to have a phone call on this issue? my internet has been down now for 4 days, this back and forth chat is not productive. Please offer me a better way forward to resolution.

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

Sgatjens — Wed, 01 Nov 2023 14:25:22 GMT

Hi @kjcamut

Effective November’2022, ‘RUCKUS Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model.

Regarding your issue, if you can not access via IP address, then the other option I mentioned before is to use a console cable.

How to console in the ICX-7150-12CP 'Ruckus Switch'
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12CP-Ruckus-Switch/td-p/46759

If you can access to the Command line should look like this

ICX7150-C12 Switch>

Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version

Copy and paste the results on the chat (here)

Kind regards,

Sofia Gätjens

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

kjcamut — Wed, 01 Nov 2023 15:13:15 GMT

Here is what is listed:

ICX7150-C12-SWITCH 192.168.1.112

Is this what we need?

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

Sgatjens — Wed, 01 Nov 2023 16:21:38 GMT

Hi @kjcamut

Sorry but no, that seems to be more like an IP address than the software version. Where did you find it?

Kind regards,

Sofia Gätjens

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

kjcamut — Wed, 01 Nov 2023 16:45:34 GMT

telnet@ICX7150-C12-Switch>enable
No password has been assigned yet...
telnet@ICX7150-C12-Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserv ed.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary SPS08061a.bin
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110 )
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3203P11Y
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

Sgatjens — Wed, 01 Nov 2023 18:10:05 GMT

Hi @kjcamut

I want to express my appreciation for sharing the information.

I've observed that the ICX is currently running an outdated version (SPS08061a). However, it's essential to note that this may not be the root cause of the issues you're encountering. To provide you with the most effective assistance and resolution, I kindly request more details regarding the problems you are experiencing.

Would you please respond to the following inquiries:

1. Could you describe the specific symptoms or issues you encounter when connecting to the Ruckus Wi-Fi (different from your Linksys router)? For instance, are you facing problems like websites not loading, devices disconnecting or experiencing functionality issues, network disruptions at random intervals, smart devices unable to connect to the internet, the Unleashed dashboard occasionally displaying "Disconnected" in the Internet tab, being unable to connect or use the Unleashed APP or web dashboard, or any other issues? Is it your Ruckus-network name showing up?

2. Could you describe the status of the lights on your access points (devices in the ceiling)? These access points have several indicator lights, including PWR, CTL, AIR, 5G, and 2.4G. Are these lights solid green/amber, flashing, red, or not lit at all? (Previously you only shared the photo of one access point where the PWR and CTL are green but I'm not sure if they are solid or blinking)

Your responses will help us better understand and address the issues you are facing.

Kind regards,

Sofia Gätjens

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

kjcamut — Wed, 01 Nov 2023 19:51:29 GMT

1. The issue we experienced is the wireless connection for Ruckus that we normally attach to never comes back up and cannot be connected to.

2. The WAPs are not lit except PWR - Green, CTL - flashing green.

As an update, i rebooted both the Linksys and Ruckus by powering them down and up for the at least 10th time in the past 4 days and after 30 minutes the Ruckus wireless we normally connect to returned. Although this is a temporary fix, who knows when this will happen again. your thoughts on next steps appreciated.

Re: Ruckus ICX 7150-C12P dumb switch not working after a reboot

Sgatjens — Thu, 02 Nov 2023 16:35:42 GMT

Hi @kjcamut

Thank you for the information provided.

Please follow the steps to perform a factory reset of your Access points

Physical Factory Reset Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Feel free to contact me if you have questions.

Kind regards,

Sofia Gätjens