topic Re: Access points dont have power in RUCKUS Support for Lennar Homes

Access points dont have power

Willgomez845 — Tue, 31 Oct 2023 20:11:49 GMT

My access point won't turn on after a power outage both system lights are showing green not Amber so don't do the reset not sure what to do here

Re: Access points dont have power

Sgatjens — Tue, 31 Oct 2023 20:40:37 GMT

Hi @Willgomez845

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

Re: Access points dont have power

Willgomez845 — Tue, 31 Oct 2023 22:41:36 GMT

Answer to question 1. The unit was working before. We have had multiple power outages from time to time with no issues.

2. Both lights are green picture attached

2 access points no lights on either of them

Re: Access points dont have power

Willgomez845 — Tue, 31 Oct 2023 22:45:44 GMT

Did you receive the picture?

Re: Access points dont have power

Sgatjens — Wed, 01 Nov 2023 14:30:05 GMT

Hi @Willgomez845

No I am no able to see any attached.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Kind regards,

Sofia Gätjens

Re: Access points dont have power

Willgomez845 — Wed, 01 Nov 2023 14:45:18 GMT

Re: Access points dont have power

Sgatjens — Wed, 01 Nov 2023 15:05:13 GMT

Hi @Willgomez845

Seems that you switch may present some PoE issue (power over Ethernet)
To solve this you must access the command line of the Switch and do some diagnostics

1-For this we must locate the IP address for the Switch (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this

ICX7150-C12 Switch>

3-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here)

If you cannot access via IP we can access physical using a console cable

How to console in the ICX-7150-C12p

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in via console go to the Step '3'

Kind regards,

Sofia Gätjens

Re: Access points dont have power

Willgomez845 — Tue, 14 Nov 2023 00:18:18 GMT

I am unable to resolve this issue, also 1 of the jacks have snapped and will not stay connected. What is the the process to have a technician come out and work on it.

Re: Access points dont have power

Imran_ruckus — Tue, 14 Nov 2023 15:33:36 GMT

Hi @Willgomez845

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

However, please do not worry, I will help you get this issue resolved as early as possible.

As per the picture you shared previously, the light status of the RUCKUS ICX-7150-C12P Switch is in a normal state.

We may need to check some configuration and Switch ports information. Please follow the below process and help us with the same.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version

ICX7150-C12 Switch#show flash
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access points dont have power

Willgomez845 — Sat, 18 Nov 2023 00:50:30 GMT

As I stated in my previous email one of the jacks snapped and won't lock into the port. There has to be someone that is available to provide service?

Re: Access points dont have power

Imran_ruckus — Mon, 20 Nov 2023 15:16:30 GMT

Hi @Willgomez845

Greetings!!!

Thank you for the response.

Apologies, as mentioned in my previous post, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We recommend that you seek outside help or a technician.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access points dont have power

Willgomez845 — Mon, 20 Nov 2023 15:48:19 GMT

Is there anyone you can recommend that is familiar with your hardware

Re: Access points dont have power

Imran_ruckus — Mon, 20 Nov 2023 20:00:35 GMT

Hi @Willgomez845

Greetings!!!

Apologies, you can check with technicians like Best Buy Geek, etc.,

However, you can plug the ethernet cable into any 1 in-12 ports as highlighted in the below screenshot.

Also, could you please perform an IP Scan follow the process, and help me with the command output shared previously, to assist you in getting this issue resolved as early as possible?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.