topic Indoor Ruckus not connecting to Wi-Fi in RUCKUS Support for Lennar Homes

Indoor Ruckus not connecting to Wi-Fi

JSamuels — Sat, 28 Oct 2023 16:44:06 GMT

I recently turned off the power to my master bedroom to install some lights and with that it turned off my router and ruckus devices on my ceiling. After turning the power back on my ruckus device downstairs won’t respond and allow Wi-Fi connection to be used. How do I go about fixing this?

Re: Indoor Ruckus not connecting to Wi-Fi

Imran_ruckus — Mon, 30 Oct 2023 16:45:45 GMT

Hi @JSamuels

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, after turning it OFF and ON.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Indoor Ruckus not connecting to Wi-Fi

JSamuels — Wed, 08 Nov 2023 22:32:59 GMT

Hello thank you sir responding back! Sorry for the late response.

Here are the answers to your questions.

1) The main box that’s plugged into the outlet shows green lights. I’ll have a picture attached so you can see.

2) I currently have 3 things plugged into the main access point and the lights are all green. The top extender in my house that’s mounted on the ceiling has 4 green lights on. While the one that’s downstairs in my house only has 3 green lights on. I attached a picture of that as well.

Re: Indoor Ruckus not connecting to Wi-Fi

JSamuels — Wed, 08 Nov 2023 22:35:34 GMT

Re: Indoor Ruckus not connecting to Wi-Fi

JSamuels — Wed, 08 Nov 2023 22:35:50 GMT

Re: Indoor Ruckus not connecting to Wi-Fi

Imran_ruckus — Thu, 09 Nov 2023 00:01:34 GMT

Hi @JSamuels

Greetings!!!

Thank you for the response and the detailed information you shared.

Please note that CTL light will be only on the ONE Access Point which acts as a Master.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

As you mentioned one of your Access Points is not letting you connect to the Wi-Fi. Do you see any behavior like websites not loading, slow/Intermittent Internet connection, etc., via it?

Could you please unplug and plug the Access Points ethernet cables from the Switch and plug them back and check? You can plug them in any 1 in-12 ports as highlighted in the screenshot below.

Please let me know the answers to the above queries and check if unplugging/plugging back resolves the issue.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.