topic Re: Access point offline in RUCKUS Support for Lennar Homes

Access point offline

Muyfo — Mon, 30 Oct 2023 06:57:10 GMT

Need help reconnecting an offline access point. I have two AP. The master works fine but the other has a solid green on the PWR and a slow flashing green on the CTL.

Re: Access point offline

sanjay_kumar — Mon, 30 Oct 2023 07:35:42 GMT

Hi @Muyfo

The Flashing CTL light indicates that the AP is trying to connect to the Controller.
Can you login to the CLI and enter the controller\Master's IP address?

get director (to see if the AP has the Master's IP)
set director ip x.x.x.x (for configuring the Master's IP)

Note: Make sure that the AP has a valid IP address assigned with the reachable gateway address

Re: Access point offline

Muyfo — Mon, 30 Oct 2023 13:09:54 GMT

I have an unleashed account and app. Is this what you mean by CLI. if so, how do I enter the IP address as instructed. Please be aware, I'm not able to understand majority of tech language. Please explain a little more.

Re: Access point offline

Imran_ruckus — Mon, 30 Oct 2023 15:59:48 GMT

Hi @Muyfo

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that one of your RUCKUS Access Points isn’t working with a flashing CTL light on it.

Flashing of the CTL light means the Access Point is unable to connect/contact the Master Access Point.

Could you please try to unplug and plug its ethernet cable from the RUCKUS ICX-7150-C12P Switch port and check if it comes back to normal?

You can plug it into any 1 in-12 ports as highlighted in the below screenshot.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point offline

Muyfo — Mon, 30 Oct 2023 17:41:37 GMT

I tried that and it didn't work

Re: Access point offline

Imran_ruckus — Mon, 30 Oct 2023 19:03:31 GMT

Hi @Muyfo

Thank you for the information you shared.

We may have to factory reset your Access Points and try. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point offline

Muyfo — Tue, 31 Oct 2023 13:38:42 GMT

Hello and thanks for your earlier response. Could I please get some further help on how to address the previous issue. I have also depressed the reset button on the back of the AP and the power cycles through the red light and finally stays solid green with the CTL still slowly flashing green.

Re: Access point offline

Imran_ruckus — Tue, 31 Oct 2023 15:47:04 GMT

Hi @Muyfo

Greetings!!!

Thank you for the response.

Please perform the factory reset on the affected access point from scratch as described in my previous post. Make sure you unplug all the Access Points except ONE on which you perform the factory reset process. Once you complete it, connect the unplugged Access point cables back to the Switch ports and they will sync up with the configurations from the factory reset Access Point.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point offline

Muyfo — Thu, 02 Nov 2023 01:50:08 GMT

I performed a factory reset as instructed for the Master AP while the other AP was unplugged. I plugged back the affected AP after I created a new unleashed log in and the same light indications came on (slow blinking green light for the CTL). So the situation persists.

Re: Access point offline

Imran_ruckus — Thu, 02 Nov 2023 15:19:33 GMT

Hi @Muyfo

Greetings!!!

Thank you for the response and the update.

Please perform the factory reset process on the affected AP. Please note, that the AP on which you perform the factory reset will become Master.

Please check and let me know if that works.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point offline

Muyfo — Wed, 08 Nov 2023 18:15:50 GMT

The access point is now indicating a solid green on the pwr, and no light on CTL and the 2.4G and 5G are yellow. The ruckus unleashed app is recognizing the AP as well but non of the clients are connected to it.

Re: Access point offline

Imran_ruckus — Wed, 08 Nov 2023 19:44:59 GMT

Hi @Muyfo

Greetings!!!

Thank you for the information you shared.

Please note, that Amber lights on 2.4G and 5G is a normal behavior. And CTL light will be only on the Master Access Point.

If 2.4G and 5G lights are amber, it states that the connectivity is up and there are no devices/clients connected. When any device/client connects to the 2.4 or 5G radio the lights turn green. Please refer to the below link for more information about the light status of the RUCKUS R510 Access Point.

https://docs.commscope.com/bundle/unleashed-200.9-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

Please check connecting the Wi-Fi network from the Access Points and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point offline

Muyfo — Wed, 08 Nov 2023 21:25:49 GMT

How do I "check connecting the Wi-Fi network from the access point". How can clients connect to the access point now that it's been recognized in my network

Re: Access point offline

Imran_ruckus — Wed, 08 Nov 2023 21:39:05 GMT

Hi @Muyfo

Greetings!!!

You could try to connecting to the SSID/Wi-Fi network which is broadcasted from your RUCKUS Access Points.

You can check your Access Points Wi-Fi Network name details by logging into the Unleashed system. (Please refer to the below screenshot)

Please check and let me know if you are able to connect.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point offline

Muyfo — Wed, 08 Nov 2023 22:26:52 GMT

Hello and thanks for your continued help. When I log into my unleashed network. The WiFi network is only connected to the master AP. The affected AP is indicated but no clients can connect to it. Can I please get some details on how the networks in our house can share the two AP rather than just one?

Re: Access point offline

Imran_ruckus — Thu, 09 Nov 2023 00:00:45 GMT

Hi @Muyfo

Thank you for the response.

All the RUCKUS R510 Access Points should be in a single unleashed system with ONE master and other slave APs (please refer to the below screenshot). The Wi-Fi network you configure in the Unleashed should be broadcasted from all the Access Points since they will be in a single Unleashed system. When your connected device moves closer to any Access Point it will switch to it on the same Wi-Fi network.

Do you see all your RUCKUS Access Points in the Unleashed system as shown in the above screenshot?

Please check and let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point offline

Muyfo — Thu, 09 Nov 2023 00:16:35 GMT

I understand the point you stated. I do see the access point in the unleashed system, however The devices are not connecting to the access point that was just added. The configured Wi-Fi network are only broadcasting from one AP, the master.

Re: Access point offline

Muyfo — Thu, 09 Nov 2023 02:42:48 GMT

The devices are near the access point but still not connecting to it

Re: Access point offline

Imran_ruckus — Thu, 09 Nov 2023 15:12:28 GMT

Hi @Muyfo

Greetings!!!
Thank you for the response and the update.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new Wi-Fi network/SSID.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Access point offline

Muyfo — Thu, 09 Nov 2023 23:10:33 GMT

I have conducted multiple resets on the APs. Is there any other option?