topic Re: Unleashed App not connecting in RUCKUS Support for Lennar Homes

Unleashed App not connecting

Lepresean — Mon, 30 Oct 2023 13:41:02 GMT

Hi,

For some time i have had to put in a specific IP address of the Master AP into the login screen of the unleased app to to manage the access points. Every few weeks this will fail as the Master IP address has changed and i need to go through the process if finding out the IP adress and updatding in the App. 2 questions, 1. is it normal for the IP address of hte Master to keep changing ? and 2) if there any plan to not have to keep putting a specific address into the unleased app (like before) ?

Thanks very much

Re: Unleashed App not connecting

Imran_ruckus — Mon, 30 Oct 2023 15:38:21 GMT

Hi @Lepresean

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application as the IP address of the Master Access Points keeps changing.

Below are answers to your queries:

1. is it normal for the IP address of the Master to keep changing?

- Yes, it’s a normal behavior of IP assignment, since your ISP’s (Internet Service Provider’s) DHCP server assigns a new IP address for your all local network devices connected to it. Not only for Access Points.

2. if there any plan to not have to keep putting a specific address into the unleased app (like before)?

- Yes, we can directly log into the Unleashed Application using your Unleashed login username and password. (Please help us with the below details to assist you further in resolving this issue)

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App not connecting

Lepresean — Tue, 31 Oct 2023 11:27:55 GMT

Hi Imran, Thanks so much for your reply. The AP's are on firware version 200.14. I updated the "login destination" to the new IP address in the Ruckus App and clicking on the Upgrade option. This is what i have to do every time i to login to the app as the IP address of the master seems to change every day. My Ruckus App version on my IPhone is 11.140.1. Please advice on next steps. Thanks again

Re: Unleashed App not connecting

Imran_ruckus — Tue, 31 Oct 2023 15:29:20 GMT

Hi @Lepresean

Greetings!!!

Thank you for the response and for sharing the requested information.

Please note, that it is not required to log in using the Master AP IP address as a login destination, you can log in using your username/password.

I suspect this issue is due to an older version on which your RUCKUS Access Points are currently. We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and LINK to download the file for Local Upgrade.

https://support.ruckuswireless.com/software?filter=91#sort=relevancy&f:@source=[Software%20Downloads]

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App not connecting

Lepresean — Sun, 05 Nov 2023 18:16:00 GMT

Hi Imran,

When i logged into the unleashed website and looked at my master/AP's, they were already on the latest 200.14.6.1.203. So i just moved to your step of reinstalling the app on my phone and that made it all work ... THANKS SO MUCH. I do have one more question. When i try to access the "unleashed.ruckuswireless.com" from my laptop, my browser always tells me not to acces this site as the "connection is not secure". Is this normal and is there something i should do to make the connection secure ? Thanks again very much

Re: Unleashed App not connecting

Imran_ruckus — Mon, 06 Nov 2023 15:22:30 GMT

Hi @Lepresean

Greetings!!!

Thank you for the response and the update.

Please note, that the “connection not secure” dialogue is normal behavior when you access it as the AP is not configured with a digital certificate which is not required for the Lennar Home Ruckus setup since the network you use is in your Local Area and already secure.

You could just click on proceed as highlighted in the below screenshot.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App not connecting

Lepresean — Mon, 06 Nov 2023 17:22:55 GMT

Thanks very much Imran for this clarification. One more thinig (i promise .. ). When i launch the unleashed app it keeps saying that there is an updated version available in the store. However, my app is the most recent (version 11.140.1). As per the thread above, I have just reinstalled the apps from scratch, so not sure if there is something else going on ? Thanks in advance

Re: Unleashed App not connecting

Imran_ruckus — Mon, 06 Nov 2023 18:14:57 GMT

Hi @Lepresean

Thank you for the response.

Yes, that is the latest version. It may ask you to update sometimes even when the application is on the latest version when there is some cache or bug fix. As you have uninstalled and installed it should be fine.

Please let me know if you have any other queries in this regard.

Thank you again for your patience and understanding.

Did I answer your query? If yes, hit the Kudos button and also accept the answer posts as an Accepted solution.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Unleashed App not connecting

Wordy068 — Mon, 15 Jul 2024 12:07:14 GMT

There are a couple of reasons why the Unleashed app might not be connecting to your network. Here are some troubleshooting steps you can try:-

Network Connection:- Make sure your device (phone or tablet) is connected to the same Wi-Fi network as your Ruckus Unleashed access point. Double-check the Wi-Fi name and password.
App Update:- Ensure you're using the latest version of the Unleashed app. Outdated versions might have bugs affecting connectivity. Update the app from the app store (Google Play Store or Apple App Store).
Restart Devices:- A simple restart of your phone/tablet and the Ruckus Unleashed access point can sometimes resolve temporary glitches.
Reinstall App:- If none of the above solutions work, try reinstalling the Unleashed app. This can sometimes clear up app-specific problems.