topic Re: Steady red light on device in RUCKUS Support for Lennar Homes

Steady red light on device

P1 — Wed, 25 Oct 2023 19:29:40 GMT

Hi ,

one of my downstairs device is having steady red light. And I am not sure when I need to press the reset buttons which cables I need to pull. Please advice me. I have few pictures but cannot see the option to attach the pics

P1 — Wed, 25 Oct 2023 19:32:08 GMT

Imran_ruckus — Wed, 25 Oct 2023 23:50:42 GMT

Hi @P1

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that one of your RUCKUS Access Points has a RED PWR LED on.

Could you please try to unplug and plug its ethernet cable from the RUCKUS ICX-7150-C12P Switch and check if it comes back to normal?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.