topic Re: out of date firmware - r510 in RUCKUS Support for Lennar Homes

out of date firmware - r510

az — Tue, 24 Oct 2023 22:55:58 GMT

I can no longer access the ruckus unleashed app and says "you are not connected to unleashed network. Go to settings". I was able to log into ruckus via my PC to see that my firmware is out of date from 2017. Please tell me which firmware to download as there are 12 different firmware options. Do I need to download each one individually or can I leapfrog to directly 200.7.10.202.145? My current firmware version: 200.3.9.13.228

Here is my current models

AP Role Name MAC Model

Master RuckusAP e8:1d:a8:15:fe:e0 R510
Member RuckusAP e8:1d:a8:16:00:40 R510

Re: out of date firmware - r510

Imran_ruckus — Tue, 24 Oct 2023 23:21:02 GMT

Hi @az

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are unable to log into the Unleashed application on your smartphone.

As you mentioned that, your Unleashed Access Points are on an old version 200.7.10.202.145. This is the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot and link to download the file for Local Upgrade.

https://support.ruckuswireless.com/software?filter=91#sort=relevancy&f:@source=[Software%20Downloads]

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: out of date firmware - r510

az — Tue, 24 Oct 2023 23:26:29 GMT

My current firmware version: 200.3.9.13.228. The newest version it's offering me is 200.7.10.202.145. Please advise on what I should since the firmware version 200.14.6.1.203 that you suggested is not available for me to select.

Re: out of date firmware - r510

Imran_ruckus — Tue, 24 Oct 2023 23:31:33 GMT

Hi @az

Thank you for the response.

If online option doesn't suggest you, please go with the Local upgrade process with 200.14.6.1.203 version as mentioned in my previous post clearly.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: out of date firmware - r510

az — Tue, 24 Oct 2023 23:35:50 GMT

Ok - so what will happen if only do the online update 200.7.10.202.145? Will I be able to access the app? Also, you mentioned to uninstall the current app an download the updated one, but I only see 1 app available "Ruckus Unleashed" which I currently have. Please advise.

Re: out of date firmware - r510

Imran_ruckus — Tue, 24 Oct 2023 23:58:39 GMT

Hi @az

Thank you for the response.

Please upgrade to the 200.14.6.1.203 version. As we have this as a stable and this issue is fixed in this version.

Uninstall and Install is just upgrading the same application from the App Store to the latest Unleashed app version 11.140.1 (Please refer to the below screenshot).

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: out of date firmware - r510

az — Wed, 25 Oct 2023 22:37:09 GMT

I need your help! I downloaded new firmware and went selected to reboot. As it was rebooting, towards the end the access points dropped internet connection and my webpage lost connection. I dont know if the reboot was successful or not and I now cannot find the ruckus unleashed in my wifi network selections.

Re: out of date firmware - r510

az — Wed, 25 Oct 2023 23:30:59 GMT

so now I saw that there was a "configure xxx" in my wifi network menu, I was able to create a passwork for the network and it went through finishing the configuration. Now when I try to log into that network, it say the password is invalid. Help!

Re: out of date firmware - r510

az — Wed, 25 Oct 2023 23:37:49 GMT

is there a way for you to reset my network password? I cannot access unleashed.ruckuswireless.com since I cannot log into that network. Help!!

Re: out of date firmware - r510

Imran_ruckus — Wed, 25 Oct 2023 23:46:44 GMT

Hi @az

Greetings!!!
Thank you for the response and the update.

We may now need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.