topic Re: Switch not powering on in RUCKUS Support for Lennar Homes

Switch not powering on

Nico — Wed, 25 Oct 2023 03:19:52 GMT

Hello,

My switch is not powering on..

I changed the power cable and power source still not getting any light

Re: Switch not powering on

Imran_ruckus — Wed, 25 Oct 2023 15:49:03 GMT

admin test

Re: Switch not powering on

Imran_ruckus — Wed, 25 Oct 2023 15:51:21 GMT

Hi @Nico

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS ICX-7150-C12P Switch is not powering up.

Could you please try to reset the Switch as described below in the VIDEO:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Switch not powering on

Nico — Wed, 25 Oct 2023 17:56:13 GMT

Hi I will love to proceed with a reset but I don't have any power on the switch or any light on it

Re: Switch not powering on

Imran_ruckus — Wed, 25 Oct 2023 18:51:22 GMT

Hi @Nico

Thank you for the response.

Even if there is no power please try to reset it as described in the Video, shared in my previous post. And check if you get the power after the reset.

Thank you again.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.