topic Re: Still Unable to Log In in RUCKUS Support for Lennar Homes

Still Unable to Log In

RT — Thu, 19 Oct 2023 17:21:11 GMT

I am still unable to log into the Ruckus app. I continually get the message "You are not connected to Unleashed network. Go to Settings?" Could someone give me a "simple" explanation on how to correct this? Thanks

Re: Still Unable to Log In

Imran_ruckus — Thu, 19 Oct 2023 19:12:56 GMT

Hi @RT

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in.

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Still Unable to Log In

az — Tue, 24 Oct 2023 22:38:09 GMT

I'm running into the same issue. I cannot upload a screenshot, but please tell me which firmware to download. My current firmware version: 200.3.9.13.228

Here is my current models

Master RuckusAP e8:1d:a8:15:fe:e0 R510
Member RuckusAP e8:1d:a8:16:00:40 R510

Re: Still Unable to Log In

Imran_ruckus — Tue, 24 Oct 2023 22:47:22 GMT

Hi @az

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @RT

To avoid confusion with posts, you can create your own post on this Lennar Home support community forum with the above details and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Still Unable to Log In

Naytron — Fri, 10 Nov 2023 23:23:12 GMT

EVERYONE is having this problem. How come you guys at RUCKUS haven't fixed the issue? It's been MONTHS... WE ALL NEED HELP and your communication is unprofessional and unhelpful with links that lead to nowhere...

Re: Still Unable to Log In

Imran_ruckus — Fri, 10 Nov 2023 23:38:02 GMT

Hi @Naytron

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well

As this case is raised by @RT

To avoid confusion with posts, you can create your own post with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Please note this is a now issue and now has a fix. Please raise a new post to assist you further.

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.