topic Re: APs not powering on in RUCKUS Support for Lennar Homes

APs not powering on

tbone550 — Mon, 23 Oct 2023 03:15:10 GMT

Our 3 APs are not powering on after we came home from vacation, there might have been a power outage during this time. Our Ruckus ICX 7150-C12P switch seems to be working fine except the lights aren't on for the cables connected to the APs. I've powered on/off the switch multiple times without improvement, please help.

Re: APs not powering on

tbone550 — Mon, 23 Oct 2023 04:56:46 GMT

I forgot to add that both my SYST and PWR have green lights

Re: APs not powering on

Sgatjens — Mon, 23 Oct 2023 15:06:23 GMT

Hi @tbone550

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).
May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

Re: APs not powering on

tbone550 — Mon, 23 Oct 2023 16:30:02 GMT

The system was working before. I believe there was a power outage when we were away. Internet is working, but the range is not as good as before. All 3 of our access points have no lights on.

Re: APs not powering on

Sgatjens — Mon, 23 Oct 2023 17:32:01 GMT

Hello @tbone550

Thank you for the response and the information you shared.

Seems that your switch may present some PoE issue (power over Ethernet) To solve this you must access the command line of the Switch and do some diagnostics

1-For this we must locate the IP address for the Switch (this is a logical address assigned by your local router (ISP) to the switch) I will leave a quick guide:

How to find my Ruckus “Devices IP address” using free applications
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-After that we must remotely access to device, I leave a guide on how to access to the switch

Here is a quick guide how to access via CLI of the devices

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access to the Command line should look like this

ICX7150-C12 Switch>

3-Write the following commands:

Note: Hit Enter to accept each command:

ICX7150-C12 Switch>enable
ICX7150-C12 Switch#show version
ICX7150-C12 Switch#show inline power
ICX7150-C12 Switch#show inline power detail

Copy and paste the results on the chat (here)

If you cannot access via IP we can access physical using a console cable

How to console in the ICX-7150-C12p
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are log in via console go to the Step '3'

Kind regards,

Sofia Gätjens

Re: APs not powering on

tbone550 — Mon, 23 Oct 2023 17:54:31 GMT

Re: APs not powering on

tbone550 — Mon, 23 Oct 2023 17:55:41 GMT

????telnet@ICX7150-C12 Switch>enable

enable

No password has been assigned yet...

telnet@ICX7150-C12 Switch#show version

show version

UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a

(24723488 bytes) from Primary SPS08061a.bin

SW: Version 08.0.61aT211

Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110)

Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE

==========================================================================

UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module

Serial #:FEK3249N141

Current License: 2X1G

P-ASIC 0: type B160, rev 11 Chip BCM56160_B0

==========================================================================

UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module

==========================================================================

UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module

==========================================================================

1000 MHz ARM processor ARMv7 88 MHz bus

8192 KB boot flash memory

2048 MB code flash memory

1024 MB DRAM

STACKID 1 system uptime is 12 hour(s) 49 minute(s) 0 second(s)

--More--, next page: Space, next line: Return key, quit: Control-c

ICX7150-C12 Switch#show inline power

filtering...

The system started at 00:02:08 GMT+00 Sat Jan 01 2000

The system : started=cold start

telnet@ICX7150-C12 Switch#show inline power

show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 47000 mWatts.

Power Allocations: Requests Honored 6 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/

State State Consumed Allocated Error

--------------------------------------------------------------------------

1/1/1 On Off 0 0 n/a n/a 3 main supply voltage low

1/1/2 On Off 0 15400 n/a n/a 3 main supply voltage low

1/1/3 On Off 0 15400 n/a n/a 3 main supply voltage low

1/1/4 On Off 0 15400 n/a n/a 3 n/a

1/1/5 On Off 0 15400 n/a n/a 3 n/a

1/1/6 On Off 0 15400 n/a n/a 3 n/a

1/1/7 Off Off 0 0 n/a n/a 3 n/a

1/1/8 Off Off 0 0 n/a n/a 3 n/a

1/1/9 Off Off 0 0 n/a n/a 3 n/a

1/1/10 Off Off 0 0 n/a n/a 3 n/a

1/1/11 Off Off 0 0 n/a n/a 3 n/a

1/1/12 Off Off 0 0 n/a n/a 3 n/a

--------------------------------------------------------------------------

Total 0 77000

--More--, next page: Space, next line: Return key, quit: Control-c

ICX7150-C12#show inline power detail

filtering...

telnet@ICX7150-C12 Switch#show inline power detail

show inline power detail

Power Supply Data On unit 1:

++++++++++++++++++

Power Supply Data:

++++++++++++++++++

Power Supply #1:

Max Curr: 2.3 Amps

Voltage: 54.0 Volts

Capacity: 124 Watts

PoePower: 124 Watts

POE Details Info. On Unit 1 :

General PoE Data:

+++++++++++++++++

Re: APs not powering on

Sgatjens — Tue, 24 Oct 2023 14:20:28 GMT

Hi @tbone550

Thanks for the information provided. I can see that the main switch is running a very old version; this version is known to have issues with PoE.
Our recommendation will be to update the unit to solve this problem.

Please follow the below steps explaining the Upgrade process.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path must be 8061 to 8080f non-UFI to 8095g UFI OR 8095j UFI
>You will have to download 2 files (8080 and 8095) and do the process 2 times as well.
*NOTE*

*For versions 8080 you will find a file that is named Boot. There you will find the boot code and it should be uploaded before the image.

*For UFI versions, the boot code is embedded in the image so there is no need to upload the boot from the file.
*Please remember to use the image that says SPS

(PLEASE NOTE: Use 08095g patch in place of 80xx as explained in the guide)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

I would suggest you follow the 1st or 2nd option since are the easier ones

Please let me know if you have any queries in this regard.

Kind regards,

Sofia Gätjens