RUCKUS ICX 7150-C12P intermittent wifi connectivity & slow connection

roni4986 — Sat, 21 Oct 2023 16:24:40 GMT

Hello,

I have the RUCKUS ICX 7150-C12P set up in my Lennar home and I am having issues with the wifi connection intermittently working and slow connection. I have tried to reset it by pushing the reset button on the device, powering off and on again with no success.

Re: RUCKUS ICX 7150-C12P intermittent wifi connectivity & slow connection

Imran_ruckus — Mon, 23 Oct 2023 15:11:38 GMT

Hi @roni4986

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working with intermittent and slow Internet connectivity.

As per the light status of the RUCKUS ICX-7150-C12P Switch you shared, it is in a normal state.

This issue may happen when the Switch runs on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. If the Switch boots up on the other partition (Due to a power outage/power spike) which may be running on a ‘Routing Code’ results in causing this issue. To check the same please follow the below process.

Please follow the below steps and help us with the queries:

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

topic Re: RUCKUS ICX 7150-C12P intermittent wifi connectivity & slow connection in RUCKUS Support for Lennar Homes

RUCKUS ICX 7150-C12P intermittent wifi connectivity & slow connection

Re: RUCKUS ICX 7150-C12P intermittent wifi connectivity & slow connection