topic Re: Ruckus in Lennar Home - Power Disconnects randomly in RUCKUS Support for Lennar Homes

Ruckus in Lennar Home - Power Disconnects randomly

kdaytime — Thu, 19 Oct 2023 17:12:39 GMT

Every couple days the RUCKUS device loses power, but if I unplug and plug back in, lights return and everything is on/back to normal. It happened this morning when I woke up and just happened for the first time during the day while using the internet, so it is becoming more frequent.

Started maybe a week or two ago, possibly after a power outage.

canned response question answers:

1.

2. ISP is running, no issues there.
3. Lennar home came with two access points, they all work when I unplug and plug back in the switch, unrelated.

Re: Ruckus in Lennar Home - Power Disconnects randomly

Imran_ruckus — Thu, 19 Oct 2023 17:55:59 GMT

Hi @kdaytime

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that your RUCKUS devices disconnect randomly after power outages.

This issue may happen when your RUCKUS ICX-7150-C12P Switch is running on an older version. To check and assist you with the same please follow the below process and help me with the queries.

Please follow the below steps and help us with the queries,

1. To check this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please perform the above process and share the output of the above commands or share the screenshots if stuck at any step or error (if any). Let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus in Lennar Home - Power Disconnects randomly

kdaytime — Thu, 19 Oct 2023 18:40:09 GMT

I found the IP by connecting to my ISP Gateway.

192.168.1.103 / ICX7150-C12-Switch

But I can't connect to it using PuTTY or MobaXterm

all username/password combinations do not work

Re: Ruckus in Lennar Home - Power Disconnects randomly

Imran_ruckus — Thu, 19 Oct 2023 19:05:34 GMT

Hi @kdaytime

Greetings!!!

Thank you for the detailed information you shared.

Could you please try to log into the Putty using the Telnet option as described below?

Telnet – Port 23

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus in Lennar Home - Power Disconnects randomly

kdaytime — Thu, 19 Oct 2023 19:21:55 GMT

telnet@ICX7150-C12 Switch#show version
Copyright (c) 1996-2017 Brocade Communications Systems, Inc. All rights reserved.
UNIT 1: compiled on Aug 14 2017 at 06:54:44 labeled as SPS08061a
(24723488 bytes) from Primary
SW: Version 08.0.61aT211
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225 (mnz10110)
Compiled on Sun Jun 25 09:25:15 2017

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3250N0GM
Current License:
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 2 hour(s) 27 minute(s) 17 second(s)
The system started at 00:02:07 GMT+00 Sat Jan 01 2000

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
Compressed Pri Code size = 24723488, Version:08.0.61aT211
Compressed Sec Code size = 28314668, Version:08.0.61aT213
Compressed Boot-Monitor Image size = 786944, Version:10.1.10T225
Code Flash Free Space = 1312030720

Re: Ruckus in Lennar Home - Power Disconnects randomly

Imran_ruckus — Thu, 19 Oct 2023 19:38:57 GMT

Hi @kdaytime

Thank you for the response and the information you shared.

As your RUCKUS ICX-7150-C12P Switch is on an older version (please refer to the below highlighted screenshot). We suggest you upgrading the Switch.

Please follow the below steps explaining the Upgrade process.

The recommended stable version is 8095g (08.0.95g)

The Upgrade path would be: 08061a (your current version)>>8080f>>8095g

(PLEASE NOTE: Use 08095g patch in place of 8095h as explained in the guide)

Your Upgrade folder should contain these 3 files shown in the below screenshot: (Refer the guide link for more information)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:

1. In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

2. The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

3. In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

As you can access CLI, I would suggest you follow the 2nd option.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus in Lennar Home - Power Disconnects randomly

Imran_ruckus — Thu, 19 Oct 2023 19:45:57 GMT

Hi @kdaytime

Please follow the upgrade process and let me know if you get stuck at any point during the process or need any assistance.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus in Lennar Home - Power Disconnects randomly

kdaytime — Thu, 19 Oct 2023 21:22:47 GMT

I got stuck once or twice following the guide, but ultimately figured it out. I guess we will find out in a few days if I am still having any further issues with the device. Thank you for your help.

telnet@ICX7150-C12 Switch#show flash
Stack unit 1:
NAND Type: Micron NAND 2GiB (x 1)
Compressed Pri Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Sec Code size = 31457280, Version:08.0.95gT211 (SPS08095g.bin)
Compressed Pri Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compressed Sec Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Code Flash Free Space = 1112616960
telnet@ICX7150-C12 Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on May 6 2022 at 23:24:50 labeled as SPS08095g
(31457280 bytes) from Primary SPS08095g.bin (UFI)
SW: Version 08.0.95gT211
Compressed Primary Boot Code size = 786944, Version:10.1.24T225 (mnz10124)
Compiled on Thu Apr 21 06:08:52 2022

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X1G POE 12-port Management Module
Serial #:FEK3250N0GM
Software Package: BASE_SOFT_PACKAGE
Current License: 2X1G
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8 MB boot flash memory
2 GB code flash memory
1 GB DRAM
STACKID 1 system uptime is 7 minute(s) 5 second(s)
The system started at 23:25:50 GMT+00 Fri May 06 2022

Re: Ruckus in Lennar Home - Power Disconnects randomly

Imran_ruckus — Thu, 19 Oct 2023 21:40:21 GMT

Hi @kdaytime

Thank you for the response and the update.

Great!!! As I can see your Switch is now successfully upgraded to a stable SPS08095g version. And copied on other partitions as well.

Please observe and let me know if you have any issue or queries.

Thank you again for your patiepartitionsnce and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus in Lennar Home - Power Disconnects randomly

kdaytime — Fri, 20 Oct 2023 11:37:53 GMT

I woke up this morning and had to cycle the power again (unplug and plug back in). So this flash update did not fix the issue. Any other ideas?

Re: Ruckus in Lennar Home - Power Disconnects randomly

Imran_ruckus — Fri, 20 Oct 2023 15:28:13 GMT

Hi @kdaytime

Greetings!!!

Thank you for the response and the update.

Could you please let me know which cables you unplug/plug and it starts working? Is it the main power cord of the RUCKUS ICX-7150-C12P Switch or ethernet cables from the Switch ports?

If ethernet cables, could you please let me know if it is only a specific one or all the ethernet cables?

Also, could you please log into the CLI and share the outputs of the below commands?

enable

show inline power
show interface brief

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus in Lennar Home - Power Disconnects randomly

kdaytime — Fri, 20 Oct 2023 17:44:23 GMT

The main power cord is what I unplug/plug in. Haven't touched any other cables.

telnet@ICX7150-C12 Switch#show inline power

Power Capacity: Total is 124000 mWatts. Current Free is 93200 mWatts.

Power Allocations: Requests Honored 12 times

Port Admin Oper ---Power(mWatts)--- PD Type PD Class Pri Fault/
State State Consumed Allocated Error
-----------------------------------------------------------------------------
1/1/1 On Non-PD 0 0 n/a n/a 3 n/a
1/1/2 On Off 0 0 n/a n/a 3 n/a
1/1/3 On On 3300 15400 2P-IEEE Class 3 3 n/a
1/1/4 On Non-PD 0 0 n/a n/a 3 n/a
1/1/5 On Off 0 0 n/a n/a 3 n/a
1/1/6 On Off 0 0 n/a n/a 3 n/a
1/1/7 On Off 0 0 n/a n/a 3 n/a
1/1/8 On Non-PD 0 0 n/a n/a 3 n/a
1/1/9 On On 3000 15400 2P-IEEE Class 3 3 n/a
1/1/10 On Non-PD 0 0 n/a n/a 3 n/a
1/1/11 On Non-PD 0 0 n/a n/a 3 n/a
1/1/12 On Non-PD 0 0 n/a n/a 3 n/a
-----------------------------------------------------------------------------
Total 6300 30800

telnet@ICX7150-C12 Switch#show interface brief

Port Link State Dupl Speed Trunk Tag Pvid Pri MAC Name
1/1/1 Up Forward Full 100M None No 1 0 78a6.e13e.b608
1/1/2 Down None None None None No 1 0 78a6.e13e.b609
1/1/3 Up Forward Full 1G None No 1 0 78a6.e13e.b60a
1/1/4 Up Forward Full 100M None No 1 0 78a6.e13e.b60b
1/1/5 Down None None None None No 1 0 78a6.e13e.b60c
1/1/6 Down None None None None No 1 0 78a6.e13e.b60d
1/1/7 Down None None None None No 1 0 78a6.e13e.b60e
1/1/8 Up Forward Full 100M None No 1 0 78a6.e13e.b60f
1/1/9 Up Forward Full 100M None No 1 0 78a6.e13e.b610
1/1/10 Up Forward Full 100M None No 1 0 78a6.e13e.b611
1/1/11 Up Forward Full 1G None No 1 0 78a6.e13e.b612
1/1/12 Up Forward Full 100M None No 1 0 78a6.e13e.b613
1/2/1 Down None None None None No 1 0 78a6.e13e.b615
1/2/2 Down None None None None No 1 0 78a6.e13e.b616
1/3/1 Down None None None None No 1 0 78a6.e13e.b617
1/3/2 Down None None None None No 1 0 78a6.e13e.b618
mgmt1 Down None None None None No None 0 78a6.e13e.b608

Re: Ruckus in Lennar Home - Power Disconnects randomly

Imran_ruckus — Fri, 20 Oct 2023 18:59:44 GMT

Hi @kdaytime

Thank you for the response and for sharing the requested information.

As the ports are working fine for other network cables, the 1/1/9 port on which an Access Point is connected is only able to transmit 100 Mbps of speed (please refer to the below screenshot) which is a result of a defective network ethernet cable. This issue/problem maybe more on the cable side, we suggest you check the ethernet cable connected to the 1/1/9 port. You could try to unplug/plug it into any 1 in-12 ports as highlighted in the 2nd screenshot below and check the ‘show interface brief’ command if it is able to transmit 1G speed. If that doesn’t work, please replace the ethernet cable with a new/working cable and try again.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus in Lennar Home - Power Disconnects randomly

kdaytime — Fri, 20 Oct 2023 19:10:45 GMT

So you are telling me an ethernet cable could make the power shut off on the whole switch? That doesn't make sense.

Re: Ruckus in Lennar Home - Power Disconnects randomly

kdaytime — Fri, 20 Oct 2023 19:12:09 GMT

Do you think I need to purchase a new switch?

Re: Ruckus in Lennar Home - Power Disconnects randomly

Imran_ruckus — Fri, 20 Oct 2023 20:12:59 GMT

Hi @kdaytime

Thank you for the response and the information.

If your Switch doesn’t power up, could you please connect another working power cord and observe? Sometimes it happens when the power cord gets damaged.

Also as mentioned in my previous post, please unplug/plug the 1/1/9 ethernet cable into any 1 in-12 ports.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus in Lennar Home - Power Disconnects randomly

kdaytime — Fri, 20 Oct 2023 20:37:30 GMT

I'm not sure which is the 1/1/9 cable that I need to change

Re: Ruckus in Lennar Home - Power Disconnects randomly

Imran_ruckus — Fri, 20 Oct 2023 21:31:33 GMT

Hi @kdaytime

Thank you for the response.

Highlighted in the below screenshot is the 1/1/9 port. However, you can unplug and plug all the ethernet cables to avoid loose plugins.

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.