topic Re: Accessing our Ruckus through the Unleashed app in RUCKUS Support for Lennar Homes

Accessing our Ruckus through the Unleashed app

aka9299 — Thu, 19 Oct 2023 21:59:25 GMT

How do we get assistance accessing our network through the app? I deleted and redownloaded the app followed the instructions using unleashed.ruckuswireless.com but I can’t get it to connect in the app. All of my access points are working fine. Thanks in advance for your help.

Re: Accessing our Ruckus through the Unleashed app

Imran_ruckus — Thu, 19 Oct 2023 22:05:04 GMT

Hi @aka9299

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I understand that you are unable to log into the RUCKUS Unleashed application. Wi-Fi network through the RUCKUS Access Points just works fine.

This is a known issue when your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. To assist you in upgrading your RUCKUS Access Points please help us with the below details.

Please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check, and help us with the above-requested information, since we can upgrade the APs to avoid this issue, and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing our Ruckus through the Unleashed app

aka9299 — Thu, 19 Oct 2023 22:25:28 GMT

Re: Accessing our Ruckus through the Unleashed app

Imran_ruckus — Thu, 19 Oct 2023 23:33:28 GMT

Hi @aka9299

Thank you for the response.

Could you please share a screenshot showing the Unleashed Access Points version? (Please refer to the screenshot in my last post for reference)

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing our Ruckus through the Unleashed app

aka9299 — Thu, 19 Oct 2023 23:49:19 GMT

Re: Accessing our Ruckus through the Unleashed app

Imran_ruckus — Fri, 20 Oct 2023 00:03:49 GMT

Hi @aka9299

Thank you for the response and for sharing the requested information.

As I see from the screenshot you shared, your Unleashed Access Points are on an old version 200.9.10.4.243 (please refer to the below screenshot). This is the reason you are unable to log into your Unleashed Application from your smartphone.

We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.14.6.1.203 which is recently released.

Please refer to the below videos for the Upgrade process:

RUCKUS Unleashed Online and Local Firmware Upgrade Configuration using Browser UI

https://www.youtube.com/watch?v=Kasvo2S3fhc&t=217s

Please refer to the below video showing the process of Local Upgrade. (If online Upgrade does not work)

https://www.youtube.com/watch?v=vCqiH2Aoxlk&t=66s

Please refer to the below screenshot to download the file for Local Upgrade.

Once you upgrade your ALL Access Points, please uninstall the Unleashed application and install the updated one. And try to log in.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Did I answer your query? If yes, hit the Kudos button and also accept the answer as an Accepted solution if resolved.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing our Ruckus through the Unleashed app

aka9299 — Fri, 20 Oct 2023 00:26:01 GMT

Just to confirm will this knock my service offline or no? I work from home and have to have my service to work. Or is this just an internal upgrade?

Re: Accessing our Ruckus through the Unleashed app

Imran_ruckus — Fri, 20 Oct 2023 15:34:33 GMT

Hi @aka9299

Greetings!!!

Thank you for the response.

During the upgrade process, Access Points require a reboot which can take around 10-15 minutes to complete its upgrade process and the Wi-Fi network from the RUCKUS Access Points may go down till they reboot and come up.

You can perform the upgrade during your off-hours if, you do not want to lose Wi-Fi connectivity via RUCKUS Access Points during the reboot process.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Accessing our Ruckus through the Unleashed app

aka9299 — Fri, 20 Oct 2023 17:02:39 GMT

Ok when I click on the access points it doesn’t give the option to upgrade so I assume I need to use the local process?

Re: Accessing our Ruckus through the Unleashed app

Imran_ruckus — Fri, 20 Oct 2023 17:40:54 GMT

Hi @aka9299

Thank you for the response and the information.

Yes, if you don’t see the 200.14.6.1.203 in the online upgrade suggestion. Please go ahead with the Local upgrade process.

Please use the below link and download the 200.14.6.1.203 version file for the local upgrade and refer to the local upgrade VIDEO shared in my post about the process (please refer to the screenshot below)

https://support.ruckuswireless.com/software?filter=91#sort=relevancy&f:@source=[Software%20Downloads]

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.