topic Re: Unable to connect to "Configure.Me-[xxxxx]" WLAN in RUCKUS Support for Lennar Homes

Unable to connect to "Configure.Me-[xxxxx]" WLAN

rawtallents — Thu, 19 Oct 2023 17:28:43 GMT

I am trying to connect to my Lennar - Unleashed R510 Access Point. I am able to see the "LENNAR-7200XXXX wifi connection, but I can't see the Access Point or the "Configure.Me-[xxxxx]" WLAN... I have disconnected the cables and rebooted the devices with no luck. Please advise on how to fix this.

Thanks, Ross

rawtallents@gmail.com

Re: Unable to connect to "Configure.Me-[xxxxx]" WLAN

Sgatjens — Thu, 19 Oct 2023 20:16:21 GMT

Hi @rawtallents

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Could you please let us know the answers to the below queries to assist you better?

1. When you disconnected the cables, what did you see? Did the access point turn off? Did the "lennar-7200xx wifi disappear?
2.What exactly did you mean by "rebooted the devices"? Which device did you reboot and how did you do it?

3. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

4. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

5. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Could you please check the link below and confirm that the setup you have is the correct one?

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Kind regards,

Sofia Gätjens

Re: Unable to connect to "Configure.Me-[xxxxx]" WLAN

aka9299 — Thu, 19 Oct 2023 21:16:46 GMT

This link does not work - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Re: Unable to connect to "Configure.Me-[xxxxx]" WLAN

rawtallents — Thu, 19 Oct 2023 21:33:04 GMT

Could you please let us know the answers to the below queries to assist you better?

1. When you disconnected the cables, what did you see? Did the access point turn off? Did the "lennar-7200xx wifi disappear? When I unplugged the devices the access point lights went out.

2.What exactly did you mean by "rebooted the devices"? Which device did you reboot and how did you do it? I unplugged the devices. I also pressed the reset button.

4. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC). The connection to ISP is working fine.

Re: Unable to connect to "Configure.Me-[xxxxx]" WLAN

Sgatjens — Fri, 20 Oct 2023 15:17:41 GMT

Hi @rawtallents

Is the orange cable the one that is connected to your ISP??

All cables should be plugged into the 12-port panel.

Please check the following link to confirm the right setup of the devices:
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Kind regards,

Sofia Gätjens

Re: Unable to connect to "Configure.Me-[xxxxx]" WLAN

Wordy068 — Fri, 02 Aug 2024 10:24:34 GMT

Here are some steps to troubleshoot unable to connect to "Configure.Me-[xxxxx]" WLAN:-

Basic Checks:-

Double-check Wi-Fi:- Ensure Wi-Fi is enabled on your device (phone, laptop, etc.).
Forget Network:- Try forgetting the "Configure.Me-[xxxxx]" network on your device and re-connecting.
Restart Devices:- Power cycle your device, router, and access point (if accessible). This can often resolve temporary glitches.

Password:- Ensure you're entering the correct password for the "Configure.Me-[xxxxx]" network. The password might be on the access point itself or in the Lennar home documentation.
Network Range:- Move closer to the Ruckus access point for a stronger Wi-Fi signal.
Network Type:- Confirm your device supports the 2.4 GHz Wi-Fi band (most likely used by "Configure.Me-[xxxxx]"). Some devices only support 5 GHz. Check your device's Wi-Fi settings.

Re: Unable to connect to "Configure.Me-[xxxxx]" WLAN

Imran_ruckus — Fri, 02 Aug 2024 13:00:27 GMT

Hello @Wordy068

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community