topic Re: Internet interruptions/buffering since power cycling Ruckus unit in RUCKUS Support for Lennar Homes

Internet interruptions/buffering since power cycling Ruckus unit

vsood1 — Tue, 17 Oct 2023 18:17:52 GMT

Last week I power cycled my ruckus unit and since then I have been having internet interruptions or extremely slow speeds. I had xfinity tech come over and they did not find any issues with the modem. I tried to follow other similar posts and tried to find the ruckus switch ip using the "LanScan" app on my Mac. I see 2 IPs listed as "Ruckus Wireless", but I believe those are the IPs for the APs and not the switch... the mac address for the IPs does not match the MAC address of the switch.

Will it be possibel to get on a call with someone... I am really having interruptions with my work.

Re: Internet interruptions/buffering since power cycling Ruckus unit

Imran_ruckus — Tue, 17 Oct 2023 18:29:10 GMT

Hi @vsood1

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you have an intermittent Internet connection via your RUCKUS network setup.

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address.

Please check the other IP Addresses from the IP scan results, by the name of Ruckus Wireless OR Brocade Communications to confirm the IP address of the Switch and access the CLI.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet interruptions/buffering since power cycling Ruckus unit

vsood1 — Tue, 17 Oct 2023 20:37:51 GMT

I see the MAC address of the switch in the LanScan app results. The IP listed is 192.168.1.3 with name Ruckus Wireless. There is "Ping" column in LanScan and it is showing red circle. Also tried on the browser ... i see this:

This site can’t be reached

http:// 192.168.1.3 is unreachable.

ERR_ADDRESS_UNREACHABLE

How can I paste images in a post here? Will it be possible to connect over ph to resolve this, it is causing lotta issues for me.

Re: Internet interruptions/buffering since power cycling Ruckus unit

Imran_ruckus — Tue, 17 Oct 2023 20:46:57 GMT

Hi @vsood1

Thank you for the information you shared.

Could you please let us know the answers to the below queries to assist you better?

1. Could you please share the screenshot of the IP Scan results?

2. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports.

3. Could you please try to IP Scan on a Windows Laptop/PC?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet interruptions/buffering since power cycling Ruckus unit

vsood1 — Tue, 17 Oct 2023 20:53:47 GMT

Things are inconsistent... I ran the scan again and I see the same IP and now able to access via browser and see the screen you pasted. How do I open a command shell to the switch on MAC?

i also tried "telnet 192.168.1.3", but looks like port 23 is not available on the switch.

Re: Internet interruptions/buffering since power cycling Ruckus unit

Imran_ruckus — Tue, 17 Oct 2023 21:05:39 GMT

Hi @vsood1

Thank you for the response and the update.

Try to access CLI using Telnet from the MAC terminal as described below.

Example "open terminal":

Telnet: Example

nc 10.0.0.132 23 (Format is : nc <ip address of the switch> 23)

Please enter the below commands once you log in to Telnet/CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet interruptions/buffering since power cycling Ruckus unit

vsood1 — Tue, 17 Oct 2023 21:12:38 GMT

Tried port 22

nc -vz 192.168.1.3 22

Connection to 192.168.1.3 port 22 [tcp/ssh] succeeded!

Tried port 23

nc -vz 192.168.1.3 23

nc: connectx to 192.168.1.3 port 23 (tcp) failed: Connection refused

Re: Internet interruptions/buffering since power cycling Ruckus unit

Imran_ruckus — Tue, 17 Oct 2023 21:15:00 GMT

Hi @vsood1

Please try Telnet as explained in my previous post.

Thank you.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet interruptions/buffering since power cycling Ruckus unit

vsood1 — Tue, 17 Oct 2023 21:19:08 GMT

Re: Internet interruptions/buffering since power cycling Ruckus unit

Imran_ruckus — Tue, 17 Oct 2023 21:25:58 GMT

Hi @vsood1

Thank you for the detailed information you shared.

As I see from the picture you shared, seems like the ethernet cable which is coming from the ISP’s (Internet Service Provider’s) Router or Modem/Router combo is plugged into the wrong port on the Switch panel. It must be plugged into any 1 in-12 ports for new versions, as shown in the below screenshot. Please unplug the ethernet cable and plug it into the correct port.

Once you plug the ethernet cable as per the above description, please try to access CLI using Telnet as described in one of my posts previously.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet interruptions/buffering since power cycling Ruckus unit

vsood1 — Tue, 17 Oct 2023 21:44:26 GMT

I changed the ethernet to one of the 12 ports, but now I do not see the switch device in the network scan.

Re: Internet interruptions/buffering since power cycling Ruckus unit

vsood1 — Tue, 17 Oct 2023 21:59:50 GMT

I reverted the ethernet cable back to where it was... it was always like that for the past 2.5 yrs. I do not think positioning is the issue. Port 23 is not available, however port 22 seems available.

nc -v 192.168.1.3 22

Connection to 192.168.1.3 port 22 [tcp/ssh] succeeded!

I get this shell after I ran the above command, but its nto taking any input

SSH-2.0-RomSShell_5.40

Re: Internet interruptions/buffering since power cycling Ruckus unit

Imran_ruckus — Tue, 17 Oct 2023 22:14:53 GMT

Hi @vsood1

Thank you for the response and the information.

Please note ethernet cable from the ISP router must be plugged into 1 in-12 ports for the new software versions as described previously. One you plug it you can reboot (unplug and plug from the power outlet) the ISP Router and RUCKUS ICX-7150-C12P Switch once to check the IP Address.

Please refer to the short guide link below about how to connect the devices as reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Use below command for Telnet:

nc 192.168.1.3 23 (Format is : nc <ip address of the switch> 23)

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet interruptions/buffering since power cycling Ruckus unit

vsood1 — Tue, 17 Oct 2023 22:36:10 GMT

I changed the ethernet back to one of the 12 ports. This time I am seeing the switch in the network scan, however the command you gave for port 23 does not work.

if I list the pingable ports i see ONLY 22 and 80

nc -z -v 192.168.1.2 20-80 | grep succeeded

Connection to 192.168.1.2 port 22 [tcp/ssh] succeeded!

Connection to 192.168.1.2 port 80 [tcp/http] succeeded!

I ran the port 23 command, but it fails

nc -v 192.168.1.2 23

nc: connectx to 192.168.1.2 port 23 (tcp) failed: Connection refused

Re: Internet interruptions/buffering since power cycling Ruckus unit

Imran_ruckus — Tue, 17 Oct 2023 23:13:52 GMT

Hi @vsood1

Thank you for the response and the information.

Could you please try to access CLI using the Putty application on a Windows laptop/PC?

Please confirm.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet interruptions/buffering since power cycling Ruckus unit

vsood1 — Tue, 17 Oct 2023 23:30:35 GMT

I will try but if port 23 is not available, not sure what will Putty do. I will try it but please try to find another solution. Is there a possibility for someone to visit my place to fix this issue.... it too painful to do this back and forth on a blog.

Re: Internet interruptions/buffering since power cycling Ruckus unit

Imran_ruckus — Tue, 17 Oct 2023 23:57:28 GMT

Hi @vsood1

Thank you for the response.

Apologies, effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email or remote session. We will be exclusively supporting customers via this community forum support model only.

And please note this forum is on best effort-support basis.

RUCKUS does not have any support team of technicians to support on-site for Lennar Homes.

We have seen this issue with the MAC device terminal, and it works on Putty. I would appreciate it if you try to access CLI using the Putty application on a Windows machine and help us with the command output I shared previously.

Below is the Putty download link:https://www.putty.org/

Please let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Internet interruptions/buffering since power cycling Ruckus unit

vsood1 — Wed, 18 Oct 2023 03:39:38 GMT

Earlier I had seen the switch to have the IP 192.168.1.2, but now after I added the ethernet onto one of the 12 ports, I am again not seeing the switch device in the network scan. However, my internet seems to be working better. I have seen such behavior before where after a power cycle the internet works well for about 20-25 mins and then it dies down. I am unable to see the IP of the switch so I cannot use putty. Do you know why the IP is not being seen in the LanScan app?

Re: Internet interruptions/buffering since power cycling Ruckus unit

vsood1 — Wed, 18 Oct 2023 05:39:40 GMT

As expected and was seen before, my network became extremely slow and was sporadic. I also noticed that the LanScan only shows the IP for the switch when i was connected to my router SSID and not to the switch SSID.

I tried putty but I keep getting message of Connection refused. I tried to use Putty to do ssh on port 22 (which seems enabled on the switch) and it was asking for login and password. I do not know what credentials to use.

I have also attached the image of the AP from my living room. When things were working great, I see the 2.4G light green in the AP. However, in the attached image you see there is an orange light and this is when I do not get smooth internet. Not sure if this gives you any clues but wanted to share it with you.

Re: Internet interruptions/buffering since power cycling Ruckus unit

Imran_ruckus — Wed, 18 Oct 2023 15:44:22 GMT

Hi @vsood1

Greetings!!!

Thank you for the detailed information you shared.

Yes, the ISP’s Router may assign different IP addresses.

Could you please try to log into the Putty using the Telnet option as described below?

Telnet – Port 23

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.