topic Re: Ruckus Home Network No Longer Working at All in RUCKUS Support for Lennar Homes

Ruckus Home Network No Longer Working at All

J9 — Wed, 18 Oct 2023 20:47:59 GMT

I have a home built by lennar and the ruckus network no longer works. The lights on the extenders are all completely off and I cannot figure out what is wrong with the system. The main ruckus device has power and lights on the Ethernet ports, but I cannot connect to any ruckus extenders.

Can someone help me troubleshoot this? Thanks

Re: Ruckus Home Network No Longer Working at All

Imran_ruckus — Wed, 18 Oct 2023 21:06:24 GMT

Hi @J9

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working with no power on the Access Points (Extenders).

Could you please let us know the answers to the below queries to assist you better?

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answer to the above query and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Home Network No Longer Working at All

J9 — Wed, 18 Oct 2023 21:09:22 GMT

That is correct. None of the access points have any lights on them.

here is a photo of the switch with its current configuration

Re: Ruckus Home Network No Longer Working at All

Imran_ruckus — Wed, 18 Oct 2023 21:38:12 GMT

Hi @J9

Thank you for the response and for sharing the requested information.

As I can see from the picture you shared, there are lights on PWR and SYST, if there is an amber/orange light on the "SYST" and a green light on the "PWR" on the Switch (as it is in the below picture). Meaning the Switch is stuck in the boot mode.

Basically, due to the power outage/ power spike, the switch went to a state that we call ‘boot mode’ that is not able to boot up properly. This is the reason your RUCKUS ICX-7150-C12P Switch is unable to transmit power (PoE- Power over Ethernet) to the Access Points or on its ports.

Please follow the below steps to fix this issue:

First, we will try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF THE RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE. As we have seen it working sometimes after trying multiple times in many cases. If the reset with a paperclip works, the SYST and PWR lights should turn GREEN.

IF RESET DOESN’T WORK: Please follow the below steps.

If the reset does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

Below is the Guide and Video Link to perform the Software recovery process:

Please refer to the below guide and Video link:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Please note, we must use ethernet cable (both ends RJ45 plugs) and USB to type C cable both together as described in steps 2 & 3 in the guide link.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Home Network No Longer Working at All

J9 — Wed, 18 Oct 2023 21:54:42 GMT

How long does it take for a reset to complete? I’ve been waiting here for 5 minutes and the amber lights are all just blinking still.

Re: Ruckus Home Network No Longer Working at All

J9 — Wed, 18 Oct 2023 21:59:10 GMT

Update: the lights stopped blinking but stayed green on pwr and amber on syst.

Re: Ruckus Home Network No Longer Working at All

J9 — Wed, 18 Oct 2023 22:09:26 GMT

Okay, we have green lights now! What do I do from here? I want to just reset all the access points and set this up from scratch

Re: Ruckus Home Network No Longer Working at All

J9 — Wed, 18 Oct 2023 22:10:48 GMT

Here are the lights on the access points

Re: Ruckus Home Network No Longer Working at All

J9 — Wed, 18 Oct 2023 22:14:30 GMT

Now the aps look like this

Re: Ruckus Home Network No Longer Working at All

Imran_ruckus — Wed, 18 Oct 2023 22:30:52 GMT

Hi @J9

Thank you for the response and the update.

As I can see from the pictures you shared, now the lights are back to normal.

I see from a picture you shared, that that there is an ethernet cable plugged into the wrong port. Cables from ISP (Internet Service Provider) Router or any device must be plugged into any 1 in-12 ports as highlighted in the below screenshots. Once you plug it into the correct port reboot (unplug and plug from the power outlet) your RUCKUS ICX-7150-C12P Switch and check the Access Point’s Internet connectivity after some time.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

Re: Ruckus Home Network No Longer Working at All

J9 — Wed, 18 Oct 2023 22:34:34 GMT

I moved that Ethernet cable as you mentioned. At this point I need to reset the passwords for my access points. I cannot connect to them any more and cannot remember my password.

I see one of the access points listed on my available networks list, but I cannot connect to it because I can’t remember the password

Re: Ruckus Home Network No Longer Working at All

Imran_ruckus — Wed, 18 Oct 2023 23:06:03 GMT

Hi @J9

Greetings!!!
Thank you for the response and the update.

Please follow the below process to factory reset your APs to configure them with a new Wi-Fi network/SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.