topic Re: Change to Internet provider- cannot connect to ruckus in RUCKUS Support for Lennar Homes

Change to Internet provider- cannot connect to ruckus

Melguzman — Wed, 18 Oct 2023 02:19:45 GMT

We changed from spectrum to next link fiber, and we cannot reconnect our ruckus access point that came with our Lennar home. We have attempted to reset the ap, but the configure me option does not appear.

Are we missing a step? Does anyone have a clear process document of what we need to do?
Thank you so much!

Melissa Guzman

Re: Change to Internet provider- cannot connect to ruckus

Sgatjens — Wed, 18 Oct 2023 14:47:57 GMT

Hi @Melguzman

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that your RUCKUS setup is not working, and Access Points do not have power.

Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?

2. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

3. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from the Router to a laptop/PC).

4. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Could you please check the link below and confirm that the setup you have is the correct one?

Most common Setups for Lennar homes users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

After confirming that the setup in your house is the correct one, please check if you are able to connect to your lennar wifi, if you still present issues please the following guide to reset the APs and configure the unleashed network from scratch:

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Kind regards,

Sofia Gätjens

Re: Change to Internet provider- cannot connect to ruckus

Melguzman — Wed, 18 Oct 2023 20:05:29 GMT

Hello,

1. this was working before and there has not been any power outage.

2. There are lights on the switch. There are 3 status lights that are green. There are 5 Ethernet cables plugged into the switch, 4 are green and 1 is Amber. The SYST light is green. The power light is green.

3. Our Internet connection is on and working just fine.

4. There is one access point connected to the switch. Power button is flashing green and the ctl is solid green.

We understand that the IP address is not being detected, however, the default IP address(192.168.1.0) on the back of the AP is not working.

Getting you images.

Thank you,

Melissa

Re: Change to Internet provider- cannot connect to ruckus

Melguzman — Wed, 18 Oct 2023 20:09:59 GMT

Re: Change to Internet provider- cannot connect to ruckus

Melguzman — Wed, 18 Oct 2023 20:10:43 GMT

I have attached images to this forum

Re: Change to Internet provider- cannot connect to ruckus

Sgatjens — Wed, 18 Oct 2023 21:02:22 GMT

Hi @Melguzman

Could you please identify the cable that belongs to the Access point and unplug it and plug it back?
Kind regards,

Sofia Gätjens

Re: Change to Internet provider- cannot connect to ruckus

Melguzman — Wed, 18 Oct 2023 21:27:01 GMT

Hello,

We have unplugged the access point cable and plugged it back in.

The pwr button is blinking green and ctl is a solid green.

Re: Change to Internet provider- cannot connect to ruckus

Sgatjens — Thu, 19 Oct 2023 12:09:18 GMT

Hi @Melguzman

Could you please the following guide to reset the APs and configure the unleashed network from scratch:

MPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.
Kind regards,

Sofia Gätjens

Re: Change to Internet provider- cannot connect to ruckus

Melguzman — Fri, 20 Oct 2023 00:38:16 GMT

Hi,

Sorry for the confusion, the pwr light is still blinking after we already attempted to do a reset. The configure me, does not pop up.
Thank you,

Melissa

Re: Change to Internet provider- cannot connect to ruckus

Sgatjens — Fri, 20 Oct 2023 14:05:55 GMT

Hi @Melguzman

Could you please try to do the factory reset 3 or 4 more times? Sometimes the 1st attempt doesn't work.

Kind regards,

Sofia Gätjens

Re: Change to Internet provider- cannot connect to ruckus

Melguzman — Fri, 20 Oct 2023 21:56:47 GMT

Thank you for the assistance in the AP reset… we got it work. However, the initial set up was done by Amazon technician. We are unaware how our Internet was fed into either the switch or AP. Our understanding is that our initial set using a Wi-Fi router somehow fed into the ruckus system. would you recommend us to continue to use this approach or should we just get ethernet cable into the main switchboard thru new internet provider, or if Wi-Fi router is still a possibility approach? During AP reset there was not a network input screen so we are unaware how to communicate that to the switch or AP.

Re: Change to Internet provider- cannot connect to ruckus

Sgatjens — Mon, 23 Oct 2023 15:13:45 GMT

Hi @Melguzman

Please check the following link to learn about the most common Setups for Lennar home users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lennar-homes-users/td-p/47106

Kind regards,

Sofia Gätjens