topic Re: i reset my switchboard and cannot connect to it now. can you help? in RUCKUS Support for Lennar Homes

i reset my switchboard and cannot connect to it now. can you help?

Sergy — Sat, 14 Oct 2023 21:44:44 GMT

My home is equipped with Lennar Ruckus ICX 7150-C12P and two APs. It was staying without any connection for a long period of time. Two years since we bought the house, I got a cable internet and was trying to connect Ruckus system to a router. It did not show any life even with trying several different setups and reloading (shutting off and on) the systems. After resetting my Switchboard, I gain access to each of two APs, but they do not see each other and cannot work with each other to extend the Wi-Fi network for the whole house. It seems that they are connecting to my router and providing internet access, but the connection is not stable. Moreover, I still cannot connect to the Switchboard. I see it in the network as "pending". Entering standard logins don't give me access. Can you provide a suggestions to what to do?

Re: i reset my switchboard and cannot connect to it now. can you help?

Sgatjens — Mon, 16 Oct 2023 15:56:50 GMT

Hi @Sergy

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!

Thank you for the information you shared.
Could you please check the link below and confirm that the setup you have is the correct one?
Most common Setups for Lennar homes users
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

After that, Could you please let us know the answers to the below queries to assist you better?

1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. When did you notice the problem?
3. Could you please share a screenshot where you are seeing that "pending status" to understand better?
4. How are the lights on the APs (box in the ceiling), green, amber, red, flashing, or static?

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let me know the answers to ALL the above queries or let me know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

Re: i reset my switchboard and cannot connect to it now. can you help?

Sergy — Tue, 17 Oct 2023 20:07:06 GMT

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Re: i reset my switchboard and cannot connect to it now. can you help?

Sergy — Tue, 17 Oct 2023 20:06:11 GMT

Hello, Sofia.

Thank you for finding time to reply to my post. I ultimate goal is to connect two APs into one Wi-Fi network. While reading the instructions, I learned that after setting up one AP, the second AP should find it and connect itself to broadcast the same. I was able to set up the master AP using Android Unleashed app, but the second AP does not see the existing network. I need help with that.

So the answers to your questions:

1. I cannot confirm that it was working before. I purchased the new Lennar house with this system installed already. I did not connect the internet for about two years. Quite disappointing fact that new developments do not have internet communication cables laid right away. Therefore I had to use 5G networks for my home internet. So Ruckus system was powered and not connected to the internet and I was not monitoring it at all. Currently it is set up exactly as it shows in the picture here. There were several power outages during winter season.

2. I noticed the problem when I connected the internet to the ICX switchboard and was trying to set up the Wi-Fi.

3. I will need some time to send the screenshot. However the "pending" status appears in my Unleashed application in my Android phone where I can see all devises connected to the network.

4. The master AP has 4 solid green lights. The "slave" AP is currently off. But when I power it up (connect it to the switchboard), it has two green lights. One is solid and another one is blinking. This AP distributes "Configure.me-......" network.

Additional notes: the master AP is setup with my Wi-Fi network but it is not stable is either does not have internet or the internet is slow.

Here are the screenshots.

1-st AP (Master) lights appear like this:

2-nd AP (Slave) light appear this way:

Screenshot of the ICX in "pending" status in my Android app:

Re: i reset my switchboard and cannot connect to it now. can you help?

Sgatjens — Mon, 16 Oct 2023 20:28:31 GMT

Hi @Sergy

Thank you for all the information you have provided so far.

From the screenshots you provided, Seems like you are presetting the routing code issue

We have 2 ways to access to the Switch 1- In a logical way via Ip address (Ip address are logical addresses given by the local router) so we would have to track which IP is that of the Switch (that is using) or 2- via console access with a Type C cable

1-This guide show you how to track the IP address of the Switch:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2-This guide show you how to access remotely to your switch:

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

3-Here are the steps how to fix the ‘routing code’ step by step (2 guides)

In simple words write the following commands and hit enter to accept each command:

ICX7150-C12 Router#enable
ICX7150-C12 Router#copy flash flash primary
ICX7150-C12 Router#boot system flash primary yes

Here are the guides more detail:

a ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

b ) https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

>The other method to access to the switch is via console (cable access) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

1-Here is the guide on how to access through the console and pre-install the necessary software

How to console in an ICX-7150-12c:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

2-Once you are log in you can follow up the Routing code guides to fix the issue that are on the step ‘3’

After fixing this problem, the second AP would be able to join the unleashed network, please keep me posted

Kind regards,

Sofia Gätjens

Re: i reset my switchboard and cannot connect to it now. can you help?

Sergy — Tue, 17 Oct 2023 03:51:13 GMT

Sofia,

This did not work. I think I may have more trouble that your regular troubleshooting can suggest. I went through the processes of restoring the password, booting from primary, booting from secondary, copying flesh from secondary to primary..... Every time I reboot, it shows the came.

It tries to boot from the primary, realizes that there is not good image, then checks the secondary, loads from secondary successfully (sort of), fails to see my password credentials, fails to register the IP address, fails to connect my two APs....

Any other suggestions?

Re: i reset my switchboard and cannot connect to it now. can you help?

Sgatjens — Tue, 17 Oct 2023 13:46:38 GMT

Hi @Sergy

Were you able to access the switch? What did you see? could you please share and screenshot of the CLI of the switch?

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Kind regards,

Sofia Gätjens

Re: i reset my switchboard and cannot connect to it now. can you help?

Sergy — Tue, 17 Oct 2023 20:01:58 GMT

I use USB-C cable to access the console.

I can enable admin privileges only by bypassing the password at the time of rebooting. Then I can access CLI and see my switchboard name. I can make changes per the instructions and then save them to mem. It seems to work.

BUT

Everything goes down to where I started from when I restart the system. It does not recognize my login name and the password that I just set up. It fails to load from primary. It fails to find APs.

I took the switchboard with me. It is at the another location today, but I can continue to work with you on that system.

Password Denied

Bypass Password

Current Version and Flash

While saving and sending you the screen shots, I noticed that the flash image is "SPR08090d.bin".

It may be due to my yesterday mistake of copying the wrong flash file to the primary boot image. So I may need help restoring the correct flash file. Which is I suppose "SPS08090d.bin".

I don't know how to restore it.

I have submitted another case related to this issue.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Need-help-recovering-switch-code-image-SPS08090d-bin/td-p/69960

Re: i reset my switchboard and cannot connect to it now. can you help?

Sgatjens — Tue, 17 Oct 2023 22:00:26 GMT

Hi @Sergy
Please try to perform a factory reset on the ICX.

-Pressing the reset hole on the front side of the ICX-7150 until the port lights start flashing, this is to perform a factory reset on the ICX, since it's quite possible that the switch code is located on the primary flash, this solution is the least time consuming but the issue might happens again in the future, it also doesn't work 100% of the times.

Try to press the reset button using a paper click or a small stick

1. Remove power from the switch.

2. Press and hold the Reset button while applying power to the switch.

3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE7.html

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

Please let me know if it helps.

Kind regards,

Sofia Gätjens

Re: i reset my switchboard and cannot connect to it now. can you help?

Sergy — Tue, 17 Oct 2023 23:26:00 GMT

Thank you for this suggestion. While waiting for your reply, I already tried the factory reset.

It was loaded, but I don't see SPS08090d.bin when I run "show flash" command. I only see two records of SPR08090d.bin.

Re: i reset my switchboard and cannot connect to it now. can you help?

Sgatjens — Wed, 18 Oct 2023 16:50:37 GMT

Hi @Sergy

Currently, the optimal choice would involve uploading the correct image (SPS08090d.bin). However, given that you will be carrying out this task, I would strongly recommend upgrading to the 8095g image (SPS08095g.bin) for the best outcome.

Please follow the below steps explaining the Upgrade process. The recommended stable version is 8095g (08.0.95g)

>The Upgrade path would be: (your current version) to 8095g (Please use the version that says UFI example: SPS08095gufi.bin)

(PLEASE NOTE: Use 08095g patch in place of 80xx as explained in the guide)

Below are the options or methods to perform the Upgrade on the switch: You could choose any one of these.

1st Option:In this option, we will use a pen drive or USB flash drive in which we move the files to the pen drive and connect it to the Switch then through CLI we execute the commands to upgrade the Switch using the following guide as a reference:

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

2nd Option:

The following guide is an example of an upgrade via TFTP server, by using an application (FREE) to send files or upload remote files to a device, in our case, we will use it to update a new version to the Switch, basically it will send the image version remotely from the computer to the switch.

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/td-p/47187

3rd Option:

In this option we Upgrade the Switch from the Web Interface (GUI) of switch.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Try to access your switch from a web browser by pasting the below URL in http or https form whichever that works.

https://0.0.0.0 or http://0.0.0.0 (IP address of Switch. 0.0.0.0 is just as an example)

>>>>As you can access CLI, I would suggest you follow the 2nd option.

Note:
*For UFI versions, the boot code is embedded in the image so there is no need to upload/use the "boot" command or the file.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Kind regards,

Sofia Gätjens

Re: i reset my switchboard and cannot connect to it now. can you help?

Sergy — Fri, 20 Oct 2023 06:31:27 GMT

Sofia,

Thank you very much for your patience and help with my switch. The instructions seems to be well written and understood. However I was not able to upgrade the code to 08095g. with recommended option #2. It gives me an TFTP time out: error #5. I found that it may be due to mismatch of IP address and that DHCP client may be grabbing the wrong IP address. I followed the instructions to bypass the DHCP temporary and manually assign the IP address. Here is the guide:

https://fohdeesha.com/docs/icx7150.html

It seems to work until I try to copy code file via TFTP again. And it says "TFTP to Flash Error - code 5".

So I prepared the USB drive and was able to fix the code in my switch by copying it from the drive0.

Ok, Now I have upgraded 08095g.bin (UFI) in both flash images. I restarted the switch hoping that my APs would finally "marry" into one happy Wi-Fi. But No. They do not see each other on one network. Both of them have ver. 200.14.

I am confused and frustrated.

Will be waiting for additional instructions.

Re: i reset my switchboard and cannot connect to it now. can you help?

Sgatjens — Fri, 20 Oct 2023 15:11:09 GMT

Hi @Sergy

Could you help me with the show version command? How are the APs lights now? Green, blinking, static, red?

Kind regards,

Sofia Gätjens

Re: i reset my switchboard and cannot connect to it now. can you help?

Sergy — Tue, 24 Oct 2023 13:53:56 GMT

The status of APs are the same as before:

1. Master AP (which has Wi-Fi network set up) has 4 lights on and solid

2. The one that needs to find and extend the network has two lights, one is solid and one is blinking:

3. Regarding the switch version, please see this screenshot:

Re: i reset my switchboard and cannot connect to it now. can you help?

Sgatjens — Tue, 24 Oct 2023 19:34:01 GMT

Hi @Sergy

Could you kindly disconnect and then reconnect the second AP about three times to check if it can successfully join your existing network?

Re: i reset my switchboard and cannot connect to it now. can you help?

Sergy — Thu, 02 Nov 2023 20:53:30 GMT

Hello Sofia,

It was a few days since I updated the log with my issues.
The last several days I was disconnecting and reconnecting the second AP from the switch, so it would find the existing Wi-Fi, connect, and extend it for the whole house. But it does not do that. It gets stuck on broadcasting the "Configure-me..." network even after resetting this specific AP unit.

Re: i reset my switchboard and cannot connect to it now. can you help?

Imran_ruckus — Thu, 02 Nov 2023 23:16:21 GMT

Hi @Sergy

Greetings!!!
Thank you for the response and the update.

Please make sure to follow the below process to factory reset your APs to configure them with a new Wi-Fi Network/ SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

As you have 2 R510 Access Points in your setup, remove the cables of any ONE Access Point, and perform the factory reset only on the ONE connected access point. Once you complete it, connect the unplugged Access point cables back to the Switch ports and it will sync up with the configurations from the factory reset Access Point.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.